Job description
**$1500.00 Sign-on Bonus for New Hires starting March 1st, 2023 – August 15, 2023**
Matrix Human Services is Educating Children, Supporting Families and Rebuilding Neighborhoods in Detroit.
Matrix Human Services is Educating Children, Supporting Families and Rebuilding Neighborhoods in Detroit.
Operating multiple programs in more than 35 Detroit locations, Matrix provides services to more than 25,000 individuals and families annually and operates the largest Head Start program in Detroit serving more than 1,900 children.
CORE VALUES:
- Being of Service
- Building Relationships
- Always Learning
- Committed to Results
JOB SUMMARY/ACCOUNTIBILITY:
The Resource Navigator facilitates the coordination of community services rendered to clients; provision of concrete services; collaboration with team members and community partners; and advocacy tasks, such as assisting in making appointments and securing financial and property tax benefits. The Housing Navigator will have strong engagement and motivating skills. The housing navigator links families with housing and resources.
GENERAL RESPONSIBILITIES:
- Become active in the Landlord/property management community to identify housing opportunities for households.
- Regular coordination with Program managers and Housing specialist, including attending collaborative working group meetings.
- Conduct comprehensive housing assessments, housing planning and client-driven housing searches based on the individual clients' needs.
- Act as a client advocate and assist in Develop Housing Stability Plans and budgets
- Collect all necessary documentation needed to support assistance.
- Extensive record keeping, data entry and documentation of services in Client Management systems and databases
- Maintain comprehensive files and statistics required by funding sources.
- Keep current with landlord laws, ordinances and regulations that impact housing. Attend trainings, workshops, seminars, community events and conferences related to this position.
- Eligibility - determine client eligibility for services; gather information from all relevant sources; develop a person-centered plan for service and intervention based on client needs and choices.
- Assess/Reassess – conduct initial and follow up in-depth assessment of client’s overall status.
- Linking/Coordinating – identify resources needed by the client, determine client eligibility, procure vocational and support services based on client needs and choices, assist client in applying for services, maintain a working knowledge of community programs pertinent to the client population and apprize administrative staff of unmet community needs.
- Case Documentation – record progress notes and statistical information detailing pertinent activities and services.
- Monitoring – on-going face to face contact with clients to assure the effective provision of services and monitoring clients’ progress toward treatment goals and objectives.
- Perform accurate and timely completion of clinical and statistical records of staff interventions and activities.
- Assists in Coordination of group learning classes, including financial literacy, as needed by the program, and directed by administration
- Conduct activities in support of the team to provide program consistency.
- Effectively maintain files.
- Develops outreach programs and strategies to bring awareness of Housing Resources and our services
- Serve as the primary point of contact for landlords concerns and complaints, acting as a liaison to connect landlords, tenants and the housing case managers for those in the program.
- Educate households in their search for housing such as identifying housing, filling out rental applications, interpreting leases and understanding tenant right and responsibilities. Work with clients on a one-on-one basis to provide education, guidance and referrals tailored to each client’s unique circumstances.
- Create and/or maintain a database of landlords and properties and the relevant selection criteria they utilize. Communicate updates to relevant staff and community partners
- Perform other duties as required.
POSITION QUALIFICATIONS:
- AA/AS/ASW and 2 years experience in human services preferred
- Experience working with clients in challenging personal financial situations, including histories of incarceration, substance abuse, domestic violence and homelessness
- Ability to handle multiple tasks
- Familiarity with affordable housing issues and Housing First approach
- Familiarity with property assistance programs.
- Proven ability to work well with others, including community leaders, elected officials, a diverse collection of team members, and people experiencing extreme poverty
- Experience in conducting group training and working with diverse populations.
- Must have valid driver’s license and transportation to conduct job related travel
- Experience working with households experiencing homelessness strongly preferred
- Experience working with landlords and
WORKING AND ENVIRONMENTAL CONDITIONS:
Works in a normal office environment. Because of multiple sites within the agency and the need to meet with others within the community, it is common to drive to several locations, sometimes in inclement weather
- COVID-19 Vaccination Requirement: Matrix Human Services complies with federal, state, and local laws regarding COVID-19 vaccination. Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.
CONTINUOUS QUALITY IMPROVEMENT AND ETHICAL CONDUCT:
- All staff will use data to help achieve program goals; apply techniques and strategies that promote a culture of learning; identify and address gaps that continuously improve our programs
- All personnel of Matrix must adhere to the NASW Code of Ethics and incorporate Continuous Quality Improvement efforts into their everyday performance
- All Head Start employees must adhere to the federal regulations and requirements for Head Start operations including the Program Performance Standards, licensing regulations, and the NAEYC Code of Conduct
- Demonstrate and actively promote an understanding and commitment to the mission and values of Matrix Human Services
Matrix Human Services is an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Matrix Human Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@matrixhs.org. Michigan law requires that a person with a disability or handicap requiring accommodation to perform the essential duties of the job must notify the employer in writing within 182 days of the date that the need is known or should have been known.
SALARY DESCRIPTION:
$42,000
SALARY DESCRIPTION:
$42,000
About Matrix Human Services:
Operating multiple programs in more than 35 Detroit locations, Matrix provides services to more than 25,000 individuals and families annually and operates the largest Head Start program in Detroit serving more than 1,900 children.
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