Job description

Minot, ND Recruitment & Engagement Coordinator

Objective:
The Recruitment and Engagement Coordinator is expected to perform various duties to recruit Care Professionals. The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage a staff of Care Pros to provide the highest quality service to clients.

Primary Responsibilities:

• Reflect the core values of Home Instead
• Answer each employment inquiry in a friendly, professional, and knowledgeable manner.
• Develop and implement new recruitment strategies online and within the community.
• Schedule and conduct applicant interviews efficiently and professionally.
• Following the Home Instead Standards, conduct reference checks, criminal background and motor vehicle checks, and drug screens on all Care Professionals.
• Create and maintain all employment records, including but not limited to the I-9 form, W-4 form, and all other employment-related documents.
• Schedule and conduct Care Professional's orientation and all training required to meet Home Instead® Standards and additional optional training.
• Develop engagement strategies that utilize the 5 Care Pro needs to promote Care Pro retention and satisfaction.
• Schedule and conduct Care Pro annual reviews and all supervision, including regular performance conversations, accountabilities and problem resolution
• Work in partnership with the Scheduling Department to coordinate Care Pro schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Prepare and publish the monthly newsletter within the deadline
• Evaluate and update all orientation and training materials as needed
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Conduct Service Inquiries and Care Consultations as needed.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

• Conduct client/Care Pro introductions as needed
• Perform any and all other functions deemed necessary

Education/Experience Requirements:

• High school graduation or the equivalent; Associates degree preferred
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver's license

Supervisory Responsibilities:

• This position will be responsible for overseeing all of the functions performed by the Care Professional staff

Knowledge, Skills, and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Home Instead
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly, and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros, and the community
• Must have the ability to sit at a desk and listen effectively for long periods on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and friendly on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills

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