HR Generalist (Bilingual-Spanish)

ABOUT GATEWAY SERVICES INC.:

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Please visit Gateway Services Inc. to learn more about us.

LOCATION: Remote – (AZ, UT, CO, ID, NM)

SHIFT SCHEDULE: Monday to Friday – Day Shift 830am to 5pm – Mountain Time Zone

SUMMARY: The HR Generalist, reporting into the HR Business Partner, is responsible for performing a range of HR duties within a specific regional area. The duties consist of policies, employee relations, recruiting, benefits, onboarding, and other HR programs. Provides resolution and consulting in the above areas to ensure profitable business operations.

HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES:

You’ll aim to deliver HR support to multiple levels of team members (front line and people leaders) while aiming on a positive experience with each interaction. Developing strong relationships while providing reliable and professional HR services.

• Create job offers and perform background checks.
• Supports Team Members through new hire onboarding and help organize training & development initiatives.
• Provide support to Team Members in various HR-related topics such as leaves and compensation and resolve any issues that may arise.
• Promote HR programs to create an efficient and conflict-free workplace.
• Assist in development and implementation of human resource policies.
• Undertake tasks around performance management.
• Assist with the bi-annual employee performance reviews process.
• Maintain Team Member files and records in electronic and paper form.
• Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities.
• Build and maintain relationships with designated region's Care Center Managers and Regional Managers.
• Aid in Team Member Relations cases to support management with conflict management.
• Assist Team Members regarding benefits claim issues and plan changes.
• Responds to benefits inquiries from managers and Team Members on plan provisions, benefits enrollments, status changes and other general inquiries.
• Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA.
• Ensure organizational compliance with labor regulations.
• Other duties as assigned.

WHAT YOU NEED TO SUCCEED:

Education, Training and Experience

• Bachelor's degree in Human Resources, Business Administration, or a related field required.
• At least 3 years of human resource management experience preferred.
• PHR, SPHR, SHRM-CP or SHRM-SCP credential or currently pursing preferred.

Skills & Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.

WORKING CONDITIONS:

• Prolonged periods of sitting at a desk and working on a computer.
• 20% travel as required.
• May occasionally be exposed to elevated noise levels, such as from office equipment or when visiting a Care Center
• May occasionally be exposed to elevated heat levels when visiting a Care Center

YOU’LL LOVE WORKING WITH US BECAUSE:

The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

• People First
• Exceed Expectations
• (HIT) Honesty, Integrity, Trust
• Be Passionate and Caring
• Continuously Improve

WHAT YOU CAN EXPECT FROM US:

• 3 national medical plans that pay 100% after the members’ deductible and copays
• 2 national dental plans that cover many services at no cost to the plan members
• National vision plan
• Company paid Life/ AD&D, STD and LTD for all full-time employees
• Chance to purchase additional Life/AD&D coverage at discounted rates
• Critical Illness, Accident and Pet insurance are offered as an employee’s choice
• Tax savings account: HSA, Health, and Dependent Care FSAs
• 401(k) Retirement plan

• Potential for Career Growth
• Employee Assistance Program
• Paid Holidays & Time Off
• A Sense of Community
• Great Hearts & Minds Scholarship Program
• Gateway Tuition Reimbursement Program

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com.

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.