Job description
About Coretelligent:
WE’VE GOT THE POWER. IT’S OUR PEOPLE.
Do you have a passion for learning about new and emerging technologies? Join our growing team!
We recognize that our team members are the core of our company. It is why they stay with us for so long, and it's also what attracts new clients to come aboard. Founded in 2006, Coretelligent is a leading provider of comprehensive managed and co-managed IT support, cybersecurity, and cloud services. Our team of world-class experts provides top-tier organizations with the services they need to thrive in today's digital economy. We're proud to be one of the most awarded IT service providers in the nation. Providing complete IT support 24/7/365 days a year, our innovative proprietary technology solutions and a full suite of security services ensure exceptional business performance, data protection, and security for our client’s most sensitive information assets.
The Role
As an IAM and IT Support Engineer, you will be responsible for providing support to end-users and helping to manage access to our organization's resources. The ideal candidate for this role is a motivated and eager-to-learn IT professional seeking a dynamic and innovative organization.
What you’ll do:
- Provide support for user onboarding and offboarding, including provisioning and deprovisioning of access to systems and applications
- Manage user access controls, including adding and removing users from groups and updating permissions as needed
- Configure and set up new computers for end-users, including both Windows and macOS devices
- Install and troubleshoot software and applications on computers and mobile devices
- Provide basic technical support to end-users for hardware, software, and networking issues
- Ensure that all devices are properly configured and secure before being deployed to end-users
- Work with cross-functional teams to resolve more complex technical issues
- Assist in the development of IAM policies and procedures
- Stay up to date with emerging trends and technologies related to IAM and IT Support
Who you are:
- Associate's degree in Information Technology, Computer Science, or relative experience
- 1+ years of experience in IAM or IT support
- Familiarity with IAM concepts and technologies, such as Active Directory, LDAP, SSO, and MFA
- Basic understanding of computer hardware and software configuration and troubleshooting
- Strong customer service and communication skills
- Ability to work independently and as part of a team
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Detail-oriented and focused on ensuring the security and compliance of systems and data
Preferred Skills:
- Experience with Active Directory, Windows Permissions, GSuite, Office 365, and Azure
- Familiarity with virtualization technology, such as VMware and Hyper-V
- Basic understanding of networking protocols and concepts
- Ability to write basic scripts in PowerShell or Bash
- Understanding of security principles and best practices
Salary Range for this position (depending upon experience):
$50k-$60k
This range reflects the minimum and maximum targets for new hires across all US locations. Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.
What you’ll love about Coretelligent.
We take Coretelligent culture very seriously! As a company, we are constantly thinking of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great PTO package, a healthy work-life balance, and plenty of opportunities to grow your career from within!
Benefits:
Health, Dental, & Vision: We care about your well-being, so we contribute to the cost of your health benefits on your first day of employment. Coretelligent covers 75% of health and dental. Cross Blue Shield Health Insurance
Flexible Spending Account (FSA): Use pretax dollars for any health care needs
401k: 4% Match when you invest in your future with our 401K
Health Reimbursement Account (HRA): We cover the employee and family on HMO and PPO plans
Health Savings Account (HSA): Triple Tax Advantage account! Use pretax dollars, tax-free payments, tax-free interest on investment earnings
Life Insurance: Provided to you at no cost, with coverage up to 1x your Annual Salary
Disability Insurance: Company paid! Offering Long-term and Short-term disability to provide a portion of your income during times you cannot work
Paid Parental Leave: We encourage you to care for your little one!
Holiday Pay: 11 Paid Holidays
Paid Time Off : Generous PTO and Sick Pay
Perks:
Happy Birthday, take the day off and celebrate another journey around the sun!
Monthly Rewards in the company store
Community & Social Events: Coretelligent is a community, and we value in-person collaborative, fun events together!
Learning and Development: We are dedicated to your professional development. We contribute for you to invest in your continued education.
Flexible working life and $100 standup desk allowance: Work-life balance is important. Whether you want to work from home or come to our office in Needham, Massachusetts, the choice is yours. To help you get comfortable working from home, we’ll assist you in setting yourself up for success!
Health & Wellness Perks: Work-life balance and your well-being are important to us. To contribute to your mental & physical well-being, we offer you 100% company-paid Health Advocacy as part of our Employee Assistance Plan (EAP).
As Coretelligent is a remote company hiring candidates worldwide, our perks and benefits packages may adjust based on your location.
Join our Team!
Brilliant information technology careers powered by people. What makes Coretelligent such a fantastic place to work? It’s the people. The quality and commitment of our team are unique in the managed IT industry. It’s why our employees stay. At Coretelligent, we welcome all qualified applicants regardless of race, color, ancestry, national origin, citizenship, socioeconomic status, religion, age, marital or parental status, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected status. We are proud to be an equal-opportunity workplace.
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