About CREF

CREF (Corporate Real Estate & Facilities) is a fully integrated global corporate real estate & facilities management firm that manages all aspects of institutional real estate and facilities.

CREF was formed with one single objective - to help organizations more efficiently and productively manage their real estate assets. Realizing the regulatory and management complexity of overseeing diverse real estate portfolios, CREF has attracted a team of over 150 leading real estate professionals who specialize in all aspects of real estate and facilities management.

Relying on decades of institutional knowledge, we have developed proprietary web-based technologies to provide our clients with up to the minute assessments of what is happening in their real estate portfolio, avoid surprises and maximize the value of their real estate assets.

With operations in nine states, three countries, $10 billion in asset management representing forty million square feet, CREF is the undisputed leader in institutional real estate asset management.

About iCREF

iCREF is a fully integrated global corporate real estate & facilities management software suite that manages all aspects of corporate facilities and property projects while increasing the quality of the organizations, reducing costs, achieving business goals, and offering easy-to-understand real-time access to quantifiable data.

Implementation Analyst

As a member of the iCREF Implementation Team, this position provides technical and administrative support for the implementation of the iCREF software suite for our clients. This position will be responsible for assisting with monitoring and maintaining Computerized Maintenance Management System (CMMS), Capital Program Management (CPM), Energy & Engineering and Regulatory Compliance modules within iCREF, client implementation support, data collection and preparation, and iCREF Operations overall support.

Core Responsibilities

• Supports and audits all elements related to the iCREF software suite
• Provides support in overseeing the schedule, budget, resources, on-time delivery and successful iCREF implementation for our client
• Assists with maintaining contractual project scope for our client
• Provides support in proactively gathering information to understand client’s needs and appropriately set expectations with the client
• Assists with client data collection and manipulation to prepare files for software upload
• Assists with go-live management tasks and serves as a liaison between the client and customer support team throughout the implementation period
• Provides post-implementation operational support (60 days) for our client
• Oversees formal handoff of iCREF and operational services to our Customer Support/Success team
• Provides support for change management process within iCREF (changes, additions, tasking, etc.)
• Ensures data integrity and security, consistent with CREF and the client’s corporate policies
• Communicates concerns and associated recommendations with iCREF application to the Product Development team; collaborates to implement approved recommendations
• Researches and identifies latest/emerging technology, i.e., Sensors, IoT that can be embedded in iCREF
• Assists with quality assurance and beta testing new functionality of iCREF before it is released
• Complies with all company policies and procedures and adheres to company standards
• Must be a team player committed to working in a quality environment
• Performs all duties in a safe manner
• Performs other job-related duties as requested

Essential Skills and Experience

• Bachelor’s Degree in computer science or computer technology preferred and three years related experience, or equivalent combination of education and experience
• Database management experience preferred
• Prior experience in IT/software support or facility maintenance support preferred
• Proficiency working with Microsoft office products including Word, Excel, Teams required
• Ability to manage multiple projects
• Must have good verbal and written communication skills with the ability to interact with all levels of staff, management, and customers
• Problem solving and innovative resolution ability and the ability to be a highly effective team member are required

Reporting Structure

Reports to Work Order Systems/CMMS Manager

Work Location

Remote

Travel

Approximately 25%

E-Verify

CREF Integrated is an E-Verify Company

Why CREF?

CREF is committed to finding the best talent to support our growth. Our success is rooted in our commitment to remain the leader in health care real estate asset management through our dedication to continuous improvement, engaging our people, and delivering on our promise to help health care institutions more efficiently and productively manage their real estate assets.

At CREF, we want our employees to have a peace of mind when caring for themselves and their families. We offer a competitive salary, generous benefits package, and the opportunity to work on a growing and innovative team.

CREF is an equal opportunity employer. If you require accommodation due to a disability in order to complete the application process, please contact Human Resources at 508-562-4181 or submit a request in writing to jchace@cref.com. All applicants will be considered for employment without attention to race, age, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, parental and marital status, genetic information, disability or protected veteran status.

Our Commitment to Diversity, Equity, & Inclusion: CREF is committed to creating a dynamic work environment that values diversity and inclusion and represents employees across a variety of skill sets. We are dedicated to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.

CREF is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.