Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future.

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

Responsibilities:

• Answer customer inquiries, enter and successfully process orders (50-100 daily) accurately via the AS400
• Review all new customer orders for adherence to established ordering procedures including order minimums, lead times, non-stock/stock items, and efficient container utilization
• Determine fulfillment location for new customer orders
• Review and process all customer order revisions via the AS400 and effectively communicate with the branches and Bunzl Shanghai to assure accuracy at all levels
• Investigate customer questions, problems and/or complaints and managing to successful resolution
• Maintain relationships with both internal and external customers with exceptional service
• Maintenance of customer sell price files, master files and ship to files with high level of accuracy
• Assist in the Accounts Receivable functions including collections, debit memo/credit memo issuance, and funds receipt processing as needed
• Function as a liaison between customer service and other branch departments, National Accounts and/or Sales Representatives to provide product pricing, order status, and product research
• Expedite orders as required; working effectively in a team environment to meet business goals and objectives

Requirements:

• High School diploma or equivalent, Bachelor's degree preferred
• Import and/or International Business experience or education highly preferred
• Minimum of 1 year Customer Service experience in a call center environment
• Must be detail oriented and perform with a high level of energy
• Diplomatic problem solver with the ability to multi-task in a fast paced environment
• Must possess excellent communication skills with proficient PC skills to include Microsoft Office, particularly Excel
• AS400 experience is highly preferred
• Accuracy and speed with 10-key is required

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, gender, sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)