Position Summary:

The ITProduct Owner is responsible for maximizing the value of the product they are assigned to manage. This will include attention in the following pillars of product ownership: Vision & Strategy, Talent and Organization, Users & Outcomes, and Delivery. It is a role that can be obsessed with the quality, resiliency, and the value a product provides to the enterprise and ultimately the customer/end user.

Qualifications:

• Bachelor’s Degree in Business, Management Information Systems, Computer Science, or other relevant experience
• 3-5 years as a Business Analyst Product Owner Manager
• Preferred experience as an admin or analyst for a SaaS platform like (ServiceNow, Salesforce, etc.)
• Ability to be flexible, Ability to be a self-starter, ability to be detail oriented, ability to make an impact
• Use of usual and customary equipment used to perform essential functions of the position.

Vision and Strategy:

Establishing Product Vision

• Define the Product mission and value proposition
• Communicates with stakeholders to understand business objectives
• Creates and maintains a product roadmap based on customer feedback and evolving priorities
• Keeps product aligned with business goals
• Translate the product vision into metric based objectives and results

Prioritizing Needs

• Considers the needs and objectives of stakeholders
• Manages scope, budget, and time to prioritize initiatives

Managing the Product Backlog

• Creates and maintains a list of backlog items
• Prioritizes items based on overall strategy
• Maps out dependencies within backlog items
• Secures resource commitments to execute upon backlog items from the application vendor, resource managers, or the PMO.

Talent & Organization, Users & Outcomes:

Anticipating Client Needs

• Develop a deep understanding of the product
• Performs appropriate configuration and administration of the product for sensible and swift assistance
• Understands and anticipates clients needs to ensure the quality, resiliency, and value of the product.

Acting as primary Liaison

• Gains Buy-in/Adoption from stakeholders and Users
• Responsible for training of the product, leading demos, preparing training, making training accessible.
• First Line of Support for end users of the product to resolve their issues or dispatch their problems into the appropriate workstream
• Responsible for communication product updates to impacted parties and stakeholders including but not limited to: new enhancements, new functionality, planned outages, and other updates as they occur.

Delivery:

Overseeing Development Stages

• Contribute to the planning, execution, and review of each deployment
• Works with team to refine and improve the development process
• Responsible for the delivery of the outcome of these development activities

Evaluating Product Progress

• Is Accountable for each stage of the development process and deployment
• Inspects and adapts product progress through each iteration
• Determines whether each completed backlog item is acceptable.