• Provide best in class technical support for Windows applications and computers, tablets, mobile devices, printers, scanners, kiosks, public terminals, video conferencing, and other court technology.
• Troubleshoot complex software and hardware issues on a variety of technology within our six district court locations remotely and in-person.
• Maintain high standards of customer service when responding to IT Service Desk tickets, telephone calls and emails where the customer's technology needs and service expectations come second to none.
• Provide personalized training on the use of court applications in-person and remotely to ensure the best customer service possible.
• Maintain the asset database with accurate and up-to-date information for asset inventory tracking, recycling, and retirement of assets.
• Create and update knowledge base, user instructional materials, and other technical documentation.
• Imaging, testing, configuration, and installation or replacement of new equipment.
• Provide physical installation and setup of technology for new hires and staff/judicial moves within the six district court locations.
• Provide a variety of IT support and assistance for projects and initiatives as directed.
• Assist the Network team with vulnerability management of assets.

Minimum Education and Experience:

• 
  Associate degree in an IT-related field and two (2) years of experience in the field of information technology, including experience in desktop and network support, hardware maintenance, and basic project management principles, OR
• High School or equivalent with three (3) years of experience in the field of information technology, including experience in desktop and network support, hardware.

• Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows 10, Microsoft Office 365, and SharePoint.
• Ability to communicate effectively, both orally and in writing, and to translate technical terminology into terms understandable to non-technical employees.
• Ability to learn new skills and improve level of IT knowledge.
• Excellent interpersonal skills with a strong customer-service orientation and the ability to develop effective working relationships across the organization.
• Excellent problem-solving skills.
• Team-oriented, with the ability to work in a team environment or independently.

• Experience working with video conferencing, audio systems, interactive television (ITV), and other video/audio technology.
• Experience working in a high-volume service desk environment, providing user support in a Windows environment.
• Experience using enterprise tools for imaging and configuring of desktop and laptop computers; supporting personal and networked printers; and installing and supporting software applications.
• Basic knowledge of court practices, procedures, terminology, and applications.
• Ability to work on multiple tasks simultaneously.
• Self-directed, motivated, and capable of taking the lead role in small projects or assignments; project management experience using Project Management Institute methodologies.

The Minnesota Judicial Branch (MJB) is committed to providing fair and equal access to justice. If you share this same commitment, desire a meaningful career serving the public, and want the opportunity to make a difference for your community, consider a career with us. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and encourage applications from persons with diverse backgrounds and characteristics. Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. To learn more about working for the Minnesota Judicial Branch, watch this video.

The expected starting salary range for external candidates is $22.96-$31.39 per hour ($47,940.48-$65,542.32 annually). The full salary range for this position is $22.96-$39.83 per hour ($47,490.48-$83,165.04 annually). This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits.

Instructions for Applying:
Please complete your application for this position online.

This AFSCME-represented position is posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.

All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions.

Please contact our recruitment team with questions regarding this posting via email: 4thRecruitment@courts.state.mn.us; or phone: 612-348-2298.

Equal Opportunity Employer:
It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources via email: 4th.Human.Resources@courts.state.mn.us.

The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.