You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Contributes to analysis of business, application, and technical infrastructure requirements. Supports the design, build, improvement and integration of infrastructure required to support the business portfolio or infrastructure platform in terms of robustness, scalability, availability and efficiency. Supports initiatives that deliver workable end-to-end infrastructure solutions that enforce to Technology standards.

• Plan, assign and manage efficient usage of Operational Support resources for the duration of the development life cycle, across multiple development groups
• Manages break/fix, incident and problem activities across the team
• Manages Engineers and/or Performance Analysts in the local market team
• Monitors, controls and reports Operational Support expenditure throughout the development life cycle
• Central point of contact for business/development groups or vendors requiring assistance in resolving problems
• Directs Operations resources in the resolution/prevention of problems where necessary. Prevention includes ensuring the proper performance monitors are in place for critical applications
• Enforces production assurance practices
• Facilitates the use of technical subject matter expert capability to promote design of technical solutions/improvements
• Assists in quality assessments by supporting quality rating measures on key changes
• Contributes to the development of policies and procedures for the production and service support function
• Delivers ITIL (Information Technology Infrastructure Library) compliance process conformance for incident, problem and change management

Minimum Qualifications:

• 2+ years engineering experience in a mainframe environment.
• Experience with design and implementation of mainframe and distributed applications
• 2+ years experience with mainframe infrastructure, hardware and operating systems.
• 2+ years monitoring problems, change and incident queues, enforcing compliance with capability, root cause analysis and change quality targets.

Preferred Qualifications

• Excellent written and verbal communication skills
• Previous work in an operations or support role

Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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