Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

• Use AX to check equipment in and validate against Bill of Material
• Install components into the rack following the rack elevation diagram
• Install cables and labels as documented in the runbook
• Power on components and check for failures by monitoring lights and display diagnostics
• Complete power redundancy testing by failing over power strip A and then power strip B
• Configure servers and complete documented bench testing
• Complete configuration updates as documented per customer’s requirement
• Follow Quality Control processes and documentation specific to build type and customer
• Follow detailed oral and written instructions in the installation/removal and repair of electronic equipment.
• Read and comprehend technical manuals, troubleshooting guides, manufacturers specifications, and equipment displays/monitors
• Make support calls to vendor to open tickets for failed components
• Complete IP updates on management interfaces
• Install license keys
• Complete BIOS and firmware updates
• Capture network interface MACs and save the data
• Capture and merge data and post to internal systems
• Acquire additional skills to maintain technical competencies

• Associates Degree in Computer Science related field, or Technical certifications such as A+ or Server+ or relevant work experience required
• Minimum 2 years of experience with rack and stack and structured cabling across multiple manufacturers
• Minimum 1 year experience working with a team that focused on a common rack integration project or build

• Ability to work under tight time constraints and meet strict deadlines
• Technical problem-solving skills
• Ability to pay attention to detail
• Ability to work with several teams and manage multiple rack integration projects that are running simultaneously
• Ability to comprehend technical documentation, including VISIO diagrams, and be able to transfer that logical information into a physical build.
• Organizational and planning skills
• Troubleshooting skills
• Structured cable routing skills

• Knowledge of configuration and SHI warehouse processes
• Some knowledge of servers, storage, networking and associated debugging skills
• Knowledge of AX, specifically as it relates to config check in / check out and order processing

• May be required to work onsite in the customer data center
• May be required to stoop, bend, kneel and squat for extended periods of time
• May be required to lift and move items up to 50 pounds
• May be required to work over time

• The estimated annual pay range for this position is $35,000 - $60,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status