When to Submit Your Application: The application filing period will begin on February 28, 2023 at 8:00 a.m. (Pacific Time) and will close on February 28, 2023 by 5:00 p.m. (Pacific Time). Applications received after 5:00 p.m. (Pacific Time) will not be considered.

Type of Recruitment: Open Competitive Job Opportunity

Withhold will not be accepted for this examination.

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Who We Are
The County of Los Angeles is the largest employer in Southern California with over 112,000 employees across 36 departments and an operating budget of $36 billion. The County provides vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

The Opportunity
We are pursuing qualified candidates who have completed the Worker Education and Resource Center (WERC) Training Program to fill Intermediate Clerk positions within the County of Los Angeles, Department of Health Services. The position performs specialized clerical duties. The WERC's purpose is to further efforts to improve accessibility of County jobs to targeted populations and no substitutions or equivalents will be accepted for meeting the qualifying requirements.

Essential Job Functions

Position Responsibilities

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  Processes documents according to established procedures; examples include reports, charts, tables and lists, bills, receipts, statements, case files, permits, licenses, and notices.
• Reviews documents for completeness, accuracy, and compliance with legal and other requirements.
• Answers questions and provides information to the public concerning regulations, procedures, forms, applications, programs and services, and permit requests.
• Maintains records requiring specialized knowledge and judgment in the selection, compilation or computation of data; examples include cost records and distribution and control ledgers which can be posted without extensive knowledge of bookkeeping.
• Compares or segregates documents where specialized knowledge of the function and more than a routine check for completeness and accuracy is involved.
• Utilizes office machines such as computers or terminals, copiers, scanners, or calculators incidental to the performance of other duties.
• Searches records and files for data where judgment and discrimination are required in selecting or abstracting material.
• Indexes and cross-references records and files.
• Sorts, arranges and files documents and publications; retrieves and issues filed materials
• Calculates amounts due, collects fees, and issues receipts.
• Requests, receives and stores inventories, issues office supplies and maintains related records.
• Receives, sorts and distributes mail.
• Serves as a receptionist or a counter clerk as needed.

Requirements

Requirements to Qualify

SELECTION REQUIREMENTS:
Successful completion of a specialty clerical training program, as certified by the Worker Education and Resource Center (WERC) within the last 12 months which prepares applicants with the following competencies:

• 
  Effective customer service/relations;
• Organizational skills, including critical thinking, time management, and priority-setting on the job; and
• Computer literacy and skills.

Special Requirement Information:

• To receive credit for the specialty program, applicants must upload a copy of their certificate of successful completion of the WERC specialty clerical training program at the time of filing or within seven (7) calendar days of filing an application. If you are unable to attach the required document to your application, you must email the documents to YFilonova@hr.lacounty.gov, within seven (7) calendar days of filing online. Please include the exam number and the exam title.

License:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Physical Class:
Physical Class II – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Out of Class Experience will not be accepted for this examination.

Additional Information

Our Assessment Process

EXAMINATION CONTENT:

This examination will consist of a multiple choice and/or simulation assessment(s), weighted 100%, assessing:

• 
  Customer Focus
• Learning Potential
• Responsibility
• Following Instructions
• Numerical Calculation
• Verbal Ability

MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.
APPLICANTS MUST MEET THE SELECTION REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE LIST.

NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Please add YFilonova@hr.lacounty.gov, info@governmentjobs.com, talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

Transfer of Test Responses:

• Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination.
• This examination contains test components that may be used in the future for new examinations and your test responses may be transferred.

Test scores cannot be given over the telephone.

Test Preparation

Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary.

• An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.
• Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/.

Eligibility Information
The names of candidates receiving a passing score in the examination will be added to the eligible list in the order of their score group for a period of six (6) months following the date of promulgation.

Special Information:
Appointees may be required to work any shift including evenings, nights, weekends and holidays.

PASSING THIS EXAMINATION AND BEING PLACED ON THE ELIGIBLE LIST DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT.

Testing Accommodation
If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

How to Apply
Applications must be submitted online only. We will begin receiving applications on February 28, 2023 at 8:00 a.m. (PT). All applications must be received before 5:00 p.m. (PT) on February 28, 2023. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this web site. Applications submitted by U.S. Mail, Fax, or in person will not be accepted.

Plan to submit your online application well in advance of the 5:00 p.m. deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Any additional documents, IF ANY, must be received at the time of filing or within seven (7) calendar days from application submission.

Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.

Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and minimum requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified.

NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications.

Have any questions about anything listed above? Contact us:

Department Contact Name: Yuliya Filonova
Department Contact Phone: (213) 351-2937
Department Contact Email: YFilonova@hr.lacounty.gov
Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov
Exam Number: R11387-R
Teletype Phone: (800) 899-4099
Alternate Teletype Phone: (800) 897-0077
California Relay Services Phone: (800) 735-2922

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Anti-Racism, Diversity, and Inclusion (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

COVID-19 Vaccination
All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.