International Business Analyst

At Cardinal Health, we aim to be a trusted partner, offering a broad range of innovative solutions that help our customers provide cost-efficient, more effective healthcare. Join our team of 50,000 humble partners striving each day to make healthcare more efficient, providers more effective, and patients as healthy as possible.

We are currently looking to recruit a Business Analyst. Based in our office in Dublin, Ireland and reporting to the Operations Manager you will be responsible for the following:

Essential Functions and Responsibilities

• To manage Business Intelligence & Analytics reporting projects from kick-off, right through to transition-to-operations phase with our internal clients

• Establishment of international KPI dashboards for Management Business Reviews (MBRs)

• To manage the technical, business and change management elements of the relationship with internal clients & stakeholders for the entire lifecycle of the creation of business intelligence solutions including risk/issues management and root cause follow-up

• To lead measurement phase of strategic projects to improve business processes for the end to end Customer Experience

• To represent the latest business intelligence & analytics technology platforms and tools to leadership to enhance performance optimization & capability

• To develop predictive analytics capability within the BI&A group by leveraging inferential statistically techniques and data science techniques such as machine learning

• To develop a Customer centric feedback & listening system and to uncover unmet latent Customer needs around business intelligence & analytics for future development & deployment

• To partner with Business Intelligence community to ensure overlaps & interfaces between BI&A & IT groups are managed seamlessly

• Delivery of key BI&A key strategic milestones vs. project commitments

• Delivery of management reporting in the form of daily/weekly/monthly management reports and online Dashboards.

• Perform ad hoc data analysis to transform raw data into management information

• Design, create & operate reports and reporting tools which assist the EMEA Commercial Operations organization in their decision making

• To streamline business intelligence solutions through automation, continuous improvement & lean management techniques where possible

• Assist the Commercial Operations organization with deep dive reporting analytics and provide them with relevant supporting data as necessary

• Constantly improve reporting mechanisms where possible through researching best practices and leading improvement efforts/projects, automation, etc. Learning and mastering both new and existing systems from other areas of the business, as well as rolling out best practices across the organisation

• Lead and participate in Commercial Operations related projects for all areas of the business as and when required

Qualifications & experience

• Languages: fluency in English both oral and written, is a must;

• Educated to degree level in Maths, Business, Computer, Information Technology or Engineering or related field would be desirable

• Supply Chain & Customer Care experience within a Commercial Operations setting is desirable

• 2-4 or more years proven experience within a Business Analyst role

• Green/Yellow belt would be an advantage

• Experience in Machine Learning and Data Science

• Experienced Microsoft Office User, Advanced Excel including knowledge of macros and pivot tables, Access, R, Alteryx, SQL, Python, Power Query, Power Pivot, Tableau, PowerPoint & report automation techniques

• Proven track record of delivery of business intelligence solutions through project management and change management frameworks

• Knowledge of SAP and Access as well as other analytical tools

• Previous experience of working within a customer care environment focused on business improvements; Lean, OpEx etc.

• Extensive analytical skills, accuracy and attention to detail required

• Proactive contributor and Customer focused

• Looks outside the box for solutions, improvements, finding new best practices and implementing them etc.

• Experience in Customer Care/Supply & Health Care industry an advantage

• Works effectively and efficiently within a complex matrix organisation

• Works well & collaborates within an International Business Intelligence & Analytics (BI&A) team environment

• Displays high level of professional competency and models behaviours based on our values

• Comfortable communicating verbally and in written format to Manager level and above within the organisation

The Company

Headquartered in Dublin, Ohio, Cardinal Health (NYSE: CAH) is a health care services company that improves the cost-effectiveness of healthcare. As the business behind healthcare, Cardinal Health helps pharmacies, hospitals and ambulatory care sites focus on patient care while reducing costs, improving efficiency and quality, and increasing profitability. Cardinal Health is an essential link in the healthcare supply chain, providing pharmaceuticals and medical products to more than 100,000 locations each day and is also the industry-leading direct-to-home medical supplies distributor. The company is a leading manufacturer of medical and surgical products, including gloves, surgical apparel and fluid management products. Ranked #14 on the Fortune 500, Cardinal Health employs more than 50,000 people worldwide. More information about the company may be found at www.cardinalhealth.com

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.