SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers’ customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: IT Administrator

Job Summary:

Join our Group IT team based in Dublin. This role will be tasked with taking ownership of our MDM project, monitoring our internal ticketing system and managing our mobile phone vendors. The position offers exposure to Microsoft & Apple workstations as well as datacenter technologies.

Key Responsibilities:

• Handling hardware ordering and delivery
• Managing Cell Phone distribution for new hire and for terminations
• Managing License purchasing and provisioning for users
• Perform and support IT projects as needed including new Workstation MDM imitative
• Actively monitor the Ticket System and work with groups assigned to make sure problem resolution is coordinated and completed timely.
• Identify, evaluate, and prioritize end-user issues and concerns to ensure they are resolved appropriately, working with other teams and departments if escalation is necessary

Required Skills:

• Highly proficient with supporting Microsoft and Apple environments, including Windows 10 and OS X operating systems.
• Experience with Datacenter technologies including servers and storage to assist highly technical teams when needed in both Ireland datacenters
• Extensive customer experience along with excellent written and verbal communications skills.
• Knowledge of ITL Framework standards and methodologies
• Strong troubleshooting skills
• Ability to work independently when assigned a task and follow it through to completion.
• Excellent time management and organizational skills.

Additional Desired Skills:

• ITIL Foundations are a plus
• Detail and process oriented individual.
• Resourceful and highly self-motivated
• Ability to work and prioritize well in a fast-paced, dynamic atmosphere

Education and Experience:

• Ordinary Bachelor Degree or the equivalent work experience and/or military experience
• 3+ years' work experience in Service Desk or IT Admin role/equivalent

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ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients’ IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

For more information visit: http://www.presidio.com