Job description
This role is located in San Francisco. In-Office attendance is required 3-4 days per week.
About Rocket Lawyer
We believe everyone deserves access to affordable and simple legal services.
Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America and Europe, Rocket Lawyer has helped over 25 million people create over 50 million legal documents, and get their legal questions answered.
We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!
A Day in the Life
- Troubleshoot incoming issues from employees around the globe
- Monitor internal IT support channels and support employees requests onsite or remotely
- Provide day-to-day support and troubleshooting of Mac/PC systems, mobile devices, office printers, A/V and Video Conferencing systems
- Troubleshoot issues effectively and efficiently. Know when to use your teams resources and when to escalate
- Keep our knowledge base up-to-date and provide training when needed
- Facilitate onboarding and off-boarding of employees
- Identify ways to streamline common processes and ensure we maximize value within the Helpdesk
- Maintain asset inventory, software purchases, licenses
- Perform audits across our SaaS portfolio
Experience
- Great soft skills are a must
- Driven to provide a high quality of service
- Have a knack for technology. You can figure out any system and learn on the go
- Intermediate knowledge and experience with Mac OS X and Windows troubleshooting and support in an enterprise environment
- 2-4 years experience in a Helpdesk role working out of a ticketing queue
- Familiarity with SSO providers as well as standard protocols like SAML, SCIM, OAuth, etc.
- Experience with basic networking technologies such as WAN, LAN, WiFi, DNS, DHCP, etc.)
- You have run an event before, like a company meeting, All-hands, demo day, tech talk, etc.
- Excellent communication and customer service skills you work well with anyone, including executive team members
- 2 years administration of Google Workspace (mail, calendar, docs, etc.)
- Strong attention to detail and accuracy
- You are not afraid to ask for assistance, and you know how to craft good questions.
- You’ve identified process challenges and lent a hand in fixing them.
- Work experience in a fast paced startup environment
- You’ve worked in a role where you’ve relied on partnerships with other operational teams like HR, Facilities, Finance etc.
Nice-To-Have Skills/Experience
- Dialpad phone and call center applications.
- Experience with Google Meet based video conferencing
- Scripting experience (Powershell, html, php, shell, bash, python, etc.)
- Windows Server, VMware, and Active Directory administration
- Kandji/Jamf administration
- Microsoft Intune administration
- Bettercloud administration
- Google Cloud administration
- Atlassian Jira and Confluence administration
Benefits & Perks
- Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
- Unlimited PTO
- Competitive salary packages
- Life insurance
- Disability benefits
- Supplemental Optional Life Insurance Benefits
- FSA Options
- HSA with Company Match
- 401k program with Company Match
- Fertility Assistance and Planning options
- Gympass & Classpass fitness platforms
- Comprehensive Pet Insurance options
- Financial Wellbeing & Student Loan Program access
- Access to additional Mental Health & Wellbeing resources
- Pre-tax Commuter/Transit Benefits
- Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
Estimated Salary Range for this role: $90,000.00 - $120,000 per year
Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.
All your information will be kept confidential according to EEO guidelines.
You may request reasonable accommodations by sending an email to
hr@rocketlawyer.com
.
seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.