Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside the clinical care, researchers and teachers from Metrocares Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.

The IT Network & Infrastructure Director will collaborate with multiple Aligned key stakeholders in the management of IT Network & Infrastructure with a heavy emphasis on cloud infrastructure services. The IT Network & Infrastructure Director will ensure the implementation of an integrated cloud offering encompassing a broad range of cloud services such as data center, helpdesk, network support, service integration, service maintenance support, infrastructure transformation services as well as the consolidation and migration of workloads and data centers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
• Owns Change Management processes, develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Develops annual budget planning for IT Network and Infrastructure.
• Works with Hardware and Software Vendors to identify failures and implement remediations.
• Collaborates with internal stakeholders in Platform Delivery and Design teams to determine schedules for OSP network deployment.
• Develops network strategy and procurement across new and existing sites.
• Drives and develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities projects.
• Develops Network strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Ensures Incident/Problem Management & Root Cause Analysis is performed routinely.
• Must possess deep industry expertise and command of fast evolving fields such as cloud services, data, connectivity, software, digital engineering, and IT platforms.
• Coordinates Troubleshooting Routing and switching related issues.
• Leads Performance Optimization initiatives.
• Evaluates and performs hardware troubleshooting, break-fix maintenance.
• Leads troubleshooting activities for L2 and L3 Circuits.
• Carries out Hardware upgrades.
• Develops and implements Routing Policies deployment.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Adapts to changes in the network environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Demonstrates knowledge of provider and customer networks; Promotes a harassment-free environment; Builds a diverse workforce.
• Conducts job responsibilities in accordance with the ethical standards of conduct, appropriate professional standards.

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities and respects diversity.
• Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Effective verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
• Ability to handle multiple tasks and special projects simultaneously.
• Able to work autonomously with minimal or no supervision.
• Able to maintain a high level of professionalism and confidentiality.

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

• Preferred: Bachelors degree in computer engineering, Computer Science or Information Systems plus 7 years of experience in planning and implementing network infrastructure with an emphasis on data centers, OR
• Required: Minimum 12 years of equivalent quantitative field experience.
• Data Center Migration experience preferred.
• Professional security certifications a plus.
• Professional networking certifications a plus.

MATHEMATICAL SKILLS:

• Basic math skills required.
• Ability to work with reports and data.
• Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Must have valid identification to work.

Metrocare couldnt have a great employee-first culture without great benefits. Thats why we offer a competitive salary, exceptional training and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting, the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please