GET TO KNOW US

At Brown Thomas Arnotts, we exist to imagine and create a sustainable future for our People, Customers and Communities. Our Values, Do the Right Thing, Go Above and Beyond and Drive Creativity and Innovation remain at the heart of everything we do. We are Reinventing Retail and the way we work to enable our teams to be more agile, flexible and responsive to our customer’s needs.

KNOW THE ROLE

Are you a final year degree student or recent graduate from an IT course who is looking to gain experience in a fast paced, busy retail environment in which you will be required to use your initiative and drive to quickly resolve problems? Then we would love to hear from you. Our IT team is looking to recruit an IT Helpdesk Support Technician. The successful candidate will be confident, enthusiastic, a quick thinker who has excellent interpersonal skills and can build relationships with people across the business.

IT Helpdesk support work on our IT Team based in the Arnotts Head Office. This is a full time position including weekends. This is a specific purpose contract.

• Provide technical support to all business users regarding operating systems, networks, hardware and software
• Installation of hardware and peripheral components within the organisation – PC’s, registers and other devices
• Setup and configuration of software, operating systems, business applications and other office tools
• Speedy resolution of issues
• Use of call logging tools, documentation, updates and feedback
• Communicating with all users in the organisation – Sales floor, Back Office and Warehouse

KNOW WHAT WE’RE LOOKING FOR

• Knowledge of Microsoft Server and Client Operating Systems
• Knowledge of Active Directory User and Server Administration
• Knowledge of Microsoft Office suite of Software and versions
• Knowledge of Microsoft Exchange
• Troubleshooting and resolving hardware issues
• Knowledge of LAN/WAN/wireless technologies
• Basic Retail and POS knowledge
• Knowledge of CRM
• Team player with ability to work on own initiative
• Excellent customer/user awareness and service skills
• Knowledge of Server based Backup Hardware and Software
• Knowledge of Anti-Virus & Anti Spyware Security
• Knowledge of mobile phone operating systems
• Some project IT work (as and when required)

KNOW WHAT'S IN IT FOR YOU

We believe that every team member should have the opportunity to a meaningful career that enhances professional and personal development. That is why; we foster a culture of belonging and inclusiveness, one that provides learning and purpose. We show respect for individual needs and circumstances and we enable our people to work in a way that best suits their unique lifestyles and their roles. We place trust in our teams to do the right thing for Brown Thomas Arnotts and keep our customers and team at the heart of our decision-making.

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world’s most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits

KNOW HOW WE WORK

We Drive Creativity and Innovation: Creativity runs through our veins and fuels everything we do. We are an enterprising team that thinks outside the box to bring new ideas to life and to create unrivalled experiences designed for our customers and our world. Fostering a culture of innovation, we keep ahead of the rest while growing sustainably.

We Go Above and Beyond: As agents of change within our industry we set the standard, always leading, never imitating. We love to go where others haven't and thrive on sharing our knowledge and expertise. We work to surpass expectations, inspiring everyone who comes in to contact with our brands.

We Do the Right Thing: We respect our world and everyone we interact with. Acting with decency, honesty and transparency, we strive to ensure that everything we contemplate or do, contributes to a sustainable future. Embracing diversity and inclusivity we build trust among our customers, partners, communities and with each other.