Ergo are seeking an IT Manager / Head of IT for a permanent role with a market-leading client in Dublin city centre. As the successful IT Manager you will manage a small team of IT Engineers and be responsible for the delivery of efficient technical support and IT Project implementation.

Working at C-level you will direct and represent IT operations at Board meetings and will have exceptional stakeholder management experience working with Directors.

Experience with cloud platforms (e.g. Azure / Office 365) and Professional Services is highly desirable.

This is a hybrid role in a fantastic environment with above-average remuneration.

Immediate start a real advantage.

What will you do?

• Mentor and lead the helpdesk team
• Delivery of strategically important IT projects
• Provide ongoing support to staff re hardware, software, network access, security
• Plan and manage purchasing of hardware and licenses
• Plan and manage upgrade of IT systems.
• Report on IT projects with clear objectives.
• Research and benchmark best practice of IT systems as appropriate in line with business strategy and goals
• Provide reports to relevant Senior Management on upgrades implemented, hardware and software in use etc
• Provide reports to the Finance Team on estimated costs of IT infrastructure improvements, licensing, equipment etc.
• Create documentation for the efficient management of ICT services
• Carry out (or supervise) in-office changes and upgrades
• Optimise software and equipment in line with business needs and strategy.
• Keep up to date with trends and developments in IT for professional services and share information with relevant stakeholders.
• Regularly present at management meetings to inform the business of ICT matters

You should have the following experience:

• 5+ years' in a similar role (IT Manager, Service Desk Manager, Senior Systems Engineer)
• Cloud Services - O365
• IT management and policies
• Cost and budget management
• Vendor and Asset management
• Operating a service desk
• Incident and problem management
• Security management
• Business process controls and internal audit
• Disaster recovery planning
• People management and communications (leadership)
• Change management