IT Operations Analyst

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Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

This position is located in Ithaca, New York. The successful candidate will have the option to perform this role remotely at a location of their choosing within the United States, however, they may on occasion be expected to work on campus.

The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working outside New York State.

No Visa sponsorship available for this position.

What is Cornell University and what is Information Technology @ Cornell?
Cornell University, unique among peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League. Information technologies (IT) is a strategic enabler for many functions at Cornell. Staff working in IT are found in most colleges and units across Cornell. We are comprised of many organizations, but we work as one. By being where Cornell faculty, staff, and students are, we are better able to offer support—whether needed at your desktop or to solve a major business, academic or research objective—to everyone at Cornell. Check out this link to find out more about IT@Cornell.

Who we are:

The IT Operations Analyst is part of the Production Control team in CIT’s Infrastructure group. This team ensures that Cornell's critical business processing runs successfully and in a timely manner. Production Control supports the university's core administrative systems - including Finance, Budget, HR, PeopleSoft, and Kuali - by ensuring their internal and external batch processing is successful. This team is a well-established remote team, working remotely for over a decade.

What you will do:

As the IT Operations Analyst you will understand and perform the operational aspects of our business while being focused on supporting the technical infrastructure. On the operational side you will focus on job monitoring for both workflow efficiencies and failures. You will also gather requirements for new requests, implement jobs, write documentation, and training peers. On the technical infrastructure side you will maintain the automated batch scheduling software (Tidal Automation) in a combination of Windows and linux environments. You will also do things like maintaining SSL certs, troubleshoot networking issues, and spend time keeping current with technology. At times, you will need to work outside standard university business hours to resolve outages, support system changes, or support critical work periods.

What you will be:

You are a proficient technologist who also has interpersonal communications and organizational skills. You have strong technical writing skills to maintain our libraries of documentation. You work well bridging the distance between people and technology, and you like solving complex problems.

Specifically, you must have:

• Bachelor’s degree or combination of equivalent experience and education
• 3 to 5 years’ experience in IT operations or an equivalent role, including experience in a customer support environment.
• Proficiency with troubleshooting in Windows and Linux command-line environments
• Understanding of TCP/IP networking and firewalls
• Excellent written and verbal communication
• Ability to work both independently and as part of a team in a remote work environment
• Ability to be self-taught and employ independent research of automation.

In addition, you may bring:

• Comfort with using scripting languages such as Powershell or bash
• Experience with SSH Protocols and PKI
• Familiarity with file transfer protocols
• Knowledge of SQL
• Understanding of cloud object storage such as AWS S3
• Awareness of Enterprise Job Schedulers such as Tidal Automation

What we offer:

Great benefits that include educational benefits, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, generous paid leave provisions: Paid vacation and health/personal time, 12 university paid holidays (including end of year winter break through New Year’s Day) and superior retirement contributions.

An active and diverse community to work and thrive in! Cornell is situated in picturesque Ithaca, New York, the heart of the Finger Lakes. Ithaca is home to two academic institutions, state parks, waterfalls, gorges, and a wide range of art galleries, theaters, eateries, wineries, and breweries. Ithaca has something to suit all ages and interests!

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

University Job Title:

Consultant/Advisor III

Job Family:

Information Technology

Level:

F

Pay Rate Type:

Salary

Pay Range:

$72,981.00 - $84,815.00

Remote Option Availability:

Fully Remote

Company:

Endowed

Contact Name:

Susie Jackson

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. – 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

2023-04-07