Job description
IT Product Manager
Company
Munich Re America Services
Location
Princeton , United States
Key Responsibilities
- Responsible for the product management of GSI Platforms.
- Ensures the stable run of the applications, including setup and management of run, support, incident, and monitoring processes aligned with the needs of the business, and escalates and manages solutions for major incidents.
- Undertake oversight of our application management services (AMS) partner on the maintenance and support of the including fixing of defects and with application vendors on small changes and supporting end users in case of handling requests or helping with errors.
- Undertake regular operational review meetings with AMS partner and vendors/providers including business stakeholders where required. Ensure review documentation is centrally held and actions from meetings are resolved in a timely manner.
- Maintain accurate and current information on applications, interfaces, servers, run roles and responsibilities, etc. in central Munich Re repositories such as Lean IX and SNOW CMDB.
- Understand the relevant technical and functional details of the application(s), including interfaces to other applications.
- Keep all information up to date to run the applications including SLAs, availability, critical business time frames (month end, quarter end etc.).
- Follow the standards assurance process and create, maintain and update the product lifecycle standards assurance process agreements including requisite operational artefacts and documents for the platform.
- Assist project/product teams to ensure timely and appropriate handover to AMS partner for new products or major releases and that all required processes, standards and artefacts are in place.
- Conduct and update compliance gates on products as required and ensure that the applications are running securely.
- Manage software licenses needed for the application and ensure third-party contracts are kept up to date in accordance with global asset management
- Proactively manage application run costs, and forecasts, and track budgets are running to plan.
- Ensure purchase orders are raised correctly and in a timely manner for approval with requisite goods receipts created to facilitate invoice payments.
- Liaise with IT towers to ensure that testing and validation of applications are undertaken and confirmed following disaster recovery testing, patching, upgrades, etc.
- Follow the MR change management/enablement process to ensure required sign-off and documentation are delivered for change advisory boards.
- Follow the MR incident, problem, change, and config management processes
- Key contact for business, AMS partner, external vendors, and other internal teams in relation to the Platform.
Apply now!
Apply for this Job!
seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.