Job description
Permanent TSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be
The nature of Banking is changing. Delivery of services to our customers via digital channels and enabling our own colleagues with effective technology solutions is a core focus of the Bank. Permanent TSB has embarked on a significant digital transformation programme
Responsibilities:
- Development, implementation and operation of IT Service Management capabilities across the IT organization.
- Governing the implementation of new services into production and the effectively management of changes to these services
- Leading and advising the organisation on the best practice for IT operation and management.
- Development of key metrics and measures that demonstrate the effective operation of the IT Service Management capabilities and IT Services
Requirements:
- 3+ years¿ experience in the delivery of IT Services with a strong focus on leadership and collaboration to achieve the required outcomes
- An understanding of managing risk in the implementation and in-life management of enterprise IT Services
- Strong relationship and stakeholder management and influencing skills while demonstrating flexibility in delivering on business priorities
- Experience in the development of measure and metrics that demonstrated the effectiveness of IT Service Delivery
This is a Permanent position based in Permanent TSB's St Stephens Green.
Is this you?
Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview.
The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
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