Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

The role is to support the onsite business with their day-to-day IT requirements including hardware, software, telephony and operating system support. Also, will have the opportunity to support Investec users globally and be a part of an End Users Services support team.

• Provide 1st level IT Desktop support to staff
• Follow End User Services support call lifecycle
• Liaise with team members where necessary to resolve issues
• Co-ordinate user support with other staff or external service providers
• Preparation, configuration and maintaince IT equipment
• Installation of new software or operating systems
• Review output logs of daily and overnight processes
• Undertake various IT projects as required
• Creation and maintenance of documentation
• Setup and assist with corporate presentations at offsite events
• Assist with desk and office moves
• Data control and security
• Work with and assist Group colleagues globally
• Assist with user access reviews

Core skills and knowledge:

• Post Leaving Certificate studies / training in Information Technology of at least 1 year
• Experience supporting Windows in a corporate environment
• Working knowledge of Windows 10 in an enterprise environment
• Experience in the use of a helpdesk ticketing / workflow system would be preferable but not essential
• Good working knowledge of Microsoft Office suite
• Ability to support of Wi-Fi devices, e.g., iPhone, Android & iPad
• Ability to troubleshoot PC / Laptop hardware and printer issues
• Experience supporting a Multi-User enterprise environment
• Excellent team player, highly motivated, ambitious and flexible
• Good written and verbal communication skills