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Role: IT Support Engineer - Spanish Speaking
Job Type: Permanent
Location: Letterkenny

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in Ireland and worldwide. For you, it means more opportunity to make an impact that matters, through challenging projects which demand ambitious innovation.

What we need
We are looking for IT Support Engineer - Spanish Speaking

Job Purpose and Primary Objectives:
TCS is seeking an IT Service Desk Associate to join the Technology Innovation and Support Services department within the Donegal Global Delivery Center.
The technical team, work in a high profile, mission critical environment where early and appropriate responses are essential to providing technical support in relation to servers, operating systems, storage, databases & networks that manage and support applications & products.

As an IT Service Desk Associate, you will be joining a team built on collaboration, communication, focus and motivated to delivering excellent service and support. The team are responsible for troubleshooting incidents ranging from P1-P5 incidents both proactive and reactive. Incidents come in through telephony, web portal, email & alerting systems which will be managed by the team to restore services as soon as possible.

This is an exciting opportunity where you will be giving the opportunity to work with a wide range of technologies and systems along, with a continuous service improvement mindset and building on best practices methodologies such as ITIL/ITSM & Agile.

Languages required:
English
Spanish

Key Responsibilities:

• Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN’s, databases, storage, servers.
• Managing incident queues
• Handling calls with Customers
• Managing communication with customers
• Responding in a timely fashion to reactive or proactive incidents
• Recording and documenting incident tickets
• Monitoring Phones, emails, webchats for any incoming incidents
• Reporting, Analysis, Service Improvement Plans, Process diagrams, Knowledge creation / Management, Major incidents management, Sys admin

Key Skills/Knowledge:

Required:

• Ability to troubleshoot issues on Windows Servers, Windows workstation, Linux Operating systems.
• Knowledge of Application & Web Servers – Tomcat, Apache, IIS
• Knowledge on how to troubleshoot or manage databases – MySQL, Sybase, MariaDB, MongoDB, PostgreSQL.
• Effective communications skills
• Ability to multitask and work under pressure
• Time management skills
• Customer Service experience
• Proven strong written and verbal communication and interpersonal skills.
• Self-motivated and willingness to learn
• Proven ability to work well with technical and non-technical staff across numerous areas.
• Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
• Excellent problem solving and Root Cause Analysis skills
• Proficiency in understanding, analyzing and defining corrective actions from data provided in logs, traces, and heap dumps.
• Understanding of virtualization and environments such as AWS, VMware, Virtual box

Desirable:

• Desktop support experience
• VMware sys admin or Database sys admin or Windows Server admin.
• Degree or Certificate in I.T. or related discipline is preferred
• ITIL certifications
• Technical Support experience working in a technical support role Tier 1/Tier Two.

Experience Required:
Desirable that candidate has IT Support/Infrastructure experience, Knowledge of IT Support Services, IT related education or Customer Service background. B2 or greater language fluency in both Spanish and English.

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK&I and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

We encourage applications from all sections of society. As an equal opportunity employer, we do not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, sex, pregnancy and maternity, citizenship, marital, domestic or civil partnership status, sexual orientation, gender reassignment, gender identity, or any other basis as protected by applicable law.

TCS is committed to working with and providing reasonable accommodations to its employees and applicants for employment to ensure that individuals with disabilities enjoy equal access to all employment opportunities. If you are an applicant who needs an accommodation due to a disability to complete an employment application or during any phase of the hiring process, please contact us at cristina.copacel@tcs.com with the subject line: "Disability Accommodation Request".

Due to a high volume of applications, we will be unable to contact each applicant individually regarding the status of their application. If you have not received a direct response within 30 days, then the application should be deemed unsuccessful.