Technical Support engineers required across permanent and contract vacancies in Dublin, Kilkenny, Waterford, Cork.

GCS are partnered with several customers in Ireland to hire a range of positions within IT Support environments.

IT Technical Support

• Provide technical support to internal customers in a professional and friendly manner.
• Performs hands-on technical support at the desktop level, including building/deploying new workstations, installing and upgrading hardware and software, the configuring systems and applications.
• Ensure that written responses are accurate, professional, clear and concise.
• Assist where necessary with server room maintenance activities
• Ensure that customers are provided with relevant user guides and the IT section of the intranet is up to date with relevant content and IT news articles.
• Ensure positive relationships are built and maintained with all involved parties (business, team, suppliers).
• General systems support
• Ensure detailed documentation is produced and maintained up to date at all times.
• Ensure that regular daily responsibilities are completed on time.
• Ensure that audit requirements are met in day-to-day operations.
• Ensure availability and reliability of the provided services
• Ensure confidentiality of the information provided by customer (i.e. user name, password, others)
• Ensure backup operations are executed and monitored and potential issues are escalated to the IT HUB
• Ensure governance processes are implemented and followed.
• Participate in local IT infrastructure or security related projects.
• Maintain asset inventory up to date at all times.
• Constantly educate the business in the value of IT / constraints of IT

Required knowledge/skills:

• Ability to understand and support Windows 7/10, , MS Office, , SEP, VPN, Active Directory, Exchange
• Ability to understand and support basics of networking, laptop / desktop, network printers, mobile technology, server technology
• Ability to explain technical problems to non-technical people.
• Ability to work towards achieving SLA
• Ability to understand software packages and related processes, to evaluate them regarding any area and to ensure their implementation
• Business relationship management

Professional Experience

• At least 3 years' experience in technical support role in large progressive organisation is required
• Relevant third level qualification in IT required
• Experience dealing with all levels of an organisation is essential
• Strong technical aptitude is essential

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.