Job Title: IT Support Specialist

Pay Range: $30-$34/hr.

Position Summary: IT technical support is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

Duties and Responsibilities:

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace equipment or parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Manage systems using NinjaRMM and Simple MDM or familiarity with equivalent tools

Minimum Education and Experience:

• Associate s or bachelor s degree in computer science or a related
• 3+ years of experience in a technical support
• Certifications are preferred, but not
• Working knowledge and expertise with a variety of software, hardware, and
• Understanding of Mobile Device Management tools and Endpoint patching and anti-virus tools
• Willingness to solve complicated problems and see projects through to
• Analytical skills to study problems and records and identify
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building
• Ability to manage and effectively prioritize time across numerous projects

Knowledge, Skills and Abilities:

• The ability to think logically
• A good understanding of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• The ability to work well in a team
• Problem solving skills
• A strong customer focus
• The ability to prioritize and balance your workload
• Attention to detail

Work Environment: Moderate noise typical of an office setting such as computers, printers, phone, and light customer traffic

We are an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.