Who we are

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

About the job

As part of the Global Service Desk (GSD) the IT Solution Support Specialist provides legendary reactive client support via phone, email, and chat in various Brightly IT-centric product offerings. The IT Solution Support Specialist will work towards achieving expert knowledge in the Technology Essentials suite of products to provide world-class support.

What you’ll be doing

• Perform on-site activities that supports corporate and office operations.
• Performs system backups and recovers systems during hardware and software failures that supports corporate and office operations.
• Provides technical support for end users by assisting them in person or taking incoming calls.
• Assists in the onsite installation, maintenance, and general support of technology systems such as computers, copiers, phone systems, networks, mobile phones, etc.
• Assists end users (Brightly employees) with questions, concerns, and problems relating to their hardware and software
• Makes recommendations to standardize and streamline Brightly Corporate IT business operations.
• Help document IT Help Desk team processes and standards
• Perform other responsibilities as assigned

What you need

• Ability to work onsite in our Cary, NC office.
• 2 year technology degree required; 4 year degree preferred.
• Degree in technology or related field preferred
• Minimum 1 year technological help desk experience required.
• Strong written, verbal and interpersonal communication skills.
• Willingness to provide unscheduled after hours support
• Ability to follow instructions and pre-established guidelines to perform job functions.
• Ability to work effectively and collaboratively in a team and virtual environment.
• Ability to travel to client events and conferences, such as Illuminate.

Would be great if your experience includes

• Mac and Windows experience
• Jira Experience
• O365 experience
• SSO

The Brightly culture

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities