Job description

The IT Support Technician is responsible for the day to day customer service support and troubleshooting technical issues for our user community. This person will contribute to the development of documentation for established processes and procedures that aid in improving the efficiency of meeting users' needs.

We have opportunities available on our third shift for this role.

Responsibilities:

• ​Diagnose and resolve software and hardware incidents, including operating system issues and a wide range of other software applications.
• Assist all users with any IT related incidents when called upon.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other teams where necessary.
• Accurately document, and update user requests using the IT ticketing system.
• Configure and deploy IT equipment.
• Resolve issues with. and upgrade different types of software and hardware
• To resolve incidents with printers, copiers and scanners
• Provide a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Utilize excellent verbal communication skills to communicate effectively with technical and non-technical coworkers at all levels in the organization.
• To be a highly motivated team player with the skills and ability to manage changing priorities.
• To create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Exhibit a flexible approach to working on a rotating basis and provide necessary cover where needed.

We offer compensation commensurate with experience and a competitive benefits package including; 401K, Medical, Dental, FSA, Disability, and Paid Time Off. Employees also benefit from corporate stability, experience, and continued growth year after year which promotes upward mobility throughout the entire organization.

Job Type: Full-time

Pay: From $18.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• No experience needed

Schedule:

• Night shift
• Weekdays
• Weekend availability

Ability to commute/relocate:

• Sterling Heights, MI 48310: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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