Role responsibilities

• Support operation and maintain the corporate network, systems and overall IT infrastructure
• Provide high quality support to all employees and customers across several site locations
• Work with vendors, partners, stakeholders and users to resolve issues
• Support the deployment and maintenance of users, laptops, desktop PCs, servers, printers, barcode scanners as well as hardware, software and peripherals in general
• Perform hardware/software installations in accordance with company policies and deadlines
• Manage own ticket queue and meet SLAs
• Documentation of IT operational processes

Minimum qualifications

• A minimum of 2 years’ experience in a helpdesk/field engineer position
• Deep experience in the provisioning and maintenance of laptops and desktops
• Windows desktop OS support (7, 8, 10, 11)
• Hands-on experience in troubleshooting and maintaining, servers, network equipment, printers, barcode scanners, etc.
• Networking skills: TCP/IP, DNS, DHCP, VPN, routers and switches. Ethernet and Wi-Fi networks
• Administration knowledge of Windows Server (all versions): Active Directory, Group Policy, DNS, DHCP, DFS, WSUS, Print server, File server, etc.
• Active Directory and user management experience
• Microsoft Office 365 administrator experience: Azure AD, Exchange Online, SharePoint, Teams, Intune, etc.
• Own transport with clean license and willingness to travel between sites as required

Desired qualifications

• SAN storage management knowledge
• SQL Server experience an advantage
• Service Now administrator exposure
• IIS administration skills beneficial
• Microsoft Hyper-V administrator experience
• Exposure to Microsoft Azure
• Infor’s M3 ERP system experience a distinct advantage
• Experience providing IT services for a logistics business

Personal attributes

• Excellent communication skills, both in spoken and written form
• Team player with strong work ethic and commitment
• Ability to cope with a fast paced and dynamic environment
• Self-motivated individual with positive attitude
• Strong analytical skills; capable of critical thinking
• Ability to effectively explain technical matters to non-technical people

Benefits

• Competitive Salary with Bonus
• Training Support
• Great workplace environment
• Annual Summer BBQ
• Sports & Social Club
• Employee of the Quarter/Year Awards
• Christmas Events
• Company Flotto
• Staff Engagement Team
• €100 Gym Supplement
• Half Day on your Birthday
• Employee Purchase Scheme

Fónua Ltd. are an inclusive employer and employ individuals from diverse backgrounds. Reasonable accommodation will be provided at interview stage.