Job description

The client is seeking a candidate who will support for the state’s use of its ITSM system (ServiceNow) and NCDIT’s use of best practices supporting users’ needs while working with a team of ServiceNow professionals.

The ideal candidate will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the NCDIT ServiceNow platform owner.

Duties and Responsibilities:

• Administer the ServiceNow platform across the IT Service Management application

• Perform any necessary enhancements, upgrades, or maintenance on the platform

• Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance

• Handle all enhancement requests and develop on ITSM application used on the platform

• Work with developers on the next stage processes for the platform

• Be able to gather business requirements, analyze, and translate into technical documentation and development

• Monitor application performance and analyze code

• Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions

• Establishing user journeys and creating the user stories to support the design and configuration of IT Service Management

• Supporting the iterative configuration of the ITSM application, engage stakeholders to conduct reviews through joint design sessions

• Proactively researching and suggesting enhancements to existing engagements

• Develop and implement fixes for bugs and issues found in ServiceNow production for IT Service Management

• Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.

• Execute data mapping and bulk data imports/updates when necessary

Job Types: Full-time, Contract, Temporary

Pay: $49.00 - $54.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
`

Application Question(s):

• Can you work on a W2 or 1099?
• What is your desired contract hourly rate?

Education:

• Bachelor's (Preferred)

Experience:

• Performing continuous improvement initiatives for processes: 5 years (Preferred)
• Customer service/case management processes: 5 years (Preferred)
• Develop insightful, beneficial, and actionable analyses: 5 years (Preferred)
• Produce unambiguous and comprehensive of analysis: 5 years (Preferred)
• Working in the governmental sector: 1 year (Preferred)
• Implementing the ServiceNow ITSM application: 1 year (Preferred)
• Processes leveraging the ITSM framework: 1 year (Preferred)
• Obtain a security clearance with FedRAMP administration: 1 year (Preferred)

Work Location: Remote

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.