IT Technician
Job description
Duties
As a Supervisory IT Specialist (INFOSEC) as a GS-14, you will complete the following duties:
- Provide expert guidance to the planning, coordination, and development of specifications meeting security and privacy requirements at the agency or sub-agency level.
- Monitor and evaluates systems' compliance with IT security and cyber security requirements.
- Assign work based on priorities, requirements of assignments, and staff capabilities.
- Provide first line communications, which includes problem determination, problem solutioning, and recommendations resolving IT systems, security, cyber security, and privacy issues.
- Review work completed by subordinates, accepting, amending, or rejecting work as appropriate.
Requirements
Conditions of Employment
- Must be a US Citizen
- Background Investigation and Fingerprint Check
- May be subject to a 1 year probationary period
You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience.
Qualifications
Basic Experience Requirements:
You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Minimum Qualification Requirements
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Specialized Experience for the GS-14:
One year of experience equivalent to the GS-14 performing at least two (2) of the following three (3) duties or work assignments:
1. Experience providing support with the direction, oversight, and guidance to lower grade specialists and team members and helped ensure work was completed in a timely fashion.
2. Experience with organization of project team meetings, status reports, and updates to project management databases.
3. Experience analyzing an agency's program security and privacy needs.
Knowledge, Skills, and Abilities (KSAs)
The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).
1. Knowledge of federal infosec directives, policies, procedures, guidelines, and standards.
2. Skill in coordinating a variety of complex and unusual security issues with management and security officers.
3. Knowledge of server-level security concepts and methods ensuring the implementation of security policies and plans are a robust level of protection for applications and databases.
4. Skill in applying total infrastructure protection environment; and federal information systems security protocols sufficient to integrate information systems security with other security disciplines; and ensure collaboration on security activities.
5. Ability to plan, design, and deploy access management strategies, policies, and systems in an operating environment.
Education
This position does not have an education requirement, however a degree in computer science, engineering, information science, or information systems management is preferred.
Additional information
People with Disabilities: The Federal Government is committed to expanding access to employment by hiring people with disabilities; providing technical assistance and information on reasonable accommodations for people with disabilities; and identifying and removing barriers to work. Persons with disabilities, including disabled veterans, may apply for jobs filled either competitively (where qualified individuals compete with one another through a structured process), noncompetitively (where a qualified individual may be selected based on a special appointing authority), or through an excepted appointing authority for people with disabilities (i.e. Schedule A). People who are selected for a Federal job must meet the qualification requirements for the position and be able to perform the essential duties of the job with or without reasonable accommodation. For more information, please visit: http://opm.gov/disability/PeopleWithDisabilities.asp
Reasonable Accommodations: The U.S. Department of Education provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis.
Veterans Career Counseling: Veterans interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, may send an email to Iwork@ed.gov to schedule an appointment for a session with a career counselor. Veterans Counseling Session must be placed in the subject line of the email.
Suitability: The selectee for this position be required to complete fingerprints and the Declaration for Federal Employment (OF306) to determine your suitability for federal employment.
Pre-Appointment Investigation: The selectee for this position will be subject to a pre-appointment investigation/background check.
Probationary Period: The selectee for this position may be required to successfully complete a 1 year probationary period.
Student Loan Default: The selectee for this position will be subject to a background check to verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. Applicants found to be in default will be contacted to make arrangements for repayment prior to being made an official offer of employment.
Equal Employment Opportunity: The Department of Education does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, status as a parent, marital status, or political affiliation.
Selective Service: Male applicants born after 12/31/1959 must have registered for the Selective Service. For more information, please visit: https://help.usajobs.gov/index.php/Registering_with_the_Selective_Service_before_you_apply or http://www.sss.gov/default.htm
Level of Risk and Sensitivity: The level of risk for this position is T4 and the sensitivity is Non-Sensitive.
Essential/Non-Essential: This position is considered non-essential for purposes of reporting to work during closures.
Financial Disclosure: This position may require a financial disclosure.
Telework: This position is telework eligible.
Bargaining Unit: This position is not included in the bargaining unit.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
FSA is a great place to work. We offer a comprehensive benefits package, including paid vacation and sick leave, federal holidays, health and life insurance, and participation in the Federal Employees Retirement System (FERS), including the Thrift Savings Plan (TSP). For more information about the many benefits available to Federal employees, please visit:
https://help.usajobs.gov/index.php/Pay_and_Benefits
As an FSA employee, you will also benefit from our family-friendly work environment. As part of our commitment to maintain a productive balance between work and home, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other flexibilities that may be available to you, may include teleworking and alternative work schedules.Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your application and documentation submitted to ensure you meet the basic qualification requirements. We will refer the best qualified candidates to the Selecting Official of the job for further review and consideration. You will be evaluated to determine if you meet qualifications required, and on the extent to which your application shows that you possess the knowledge, skills and abilities associated with this position as defined below. Please be sure to give examples in your resume and explain how often you used these skills, the complexity of the knowledge you possessed, the level of people you interacted with, and the complexity and sensitivity of the issues you handled.
CTAP/ICTAP candidates must be rated and determined to be well qualified (or above), based on an evaluation of their applications; possessing the knowledge, skills, and abilities which clearly exceed the minimum qualification requirements for the position.
You may preview questions for this vacancy.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
FSA is a great place to work. We offer a comprehensive benefits package, including paid vacation and sick leave, federal holidays, health and life insurance, and participation in the Federal Employees Retirement System (FERS), including the Thrift Savings Plan (TSP). For more information about the many benefits available to Federal employees, please visit:
https://help.usajobs.gov/index.php/Pay_and_Benefits
As an FSA employee, you will also benefit from our family-friendly work environment. As part of our commitment to maintain a productive balance between work and home, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other flexibilities that may be available to you, may include teleworking and alternative work schedules.Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
You must submit (REQUIRED FOR ALL APPLICANTS):
- A resume demonstrating your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiating your responses to the occupational questionnaire
- A completed occupational questionnaire
If you are claiming selection priority under Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP), please visit:
CTAP: http://www.ed.gov/about/jobs/open/edhires/ctap.html
ICTAP: http://www.ed.gov/about/jobs/open/edhires/ictap.htmlIf you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Step 1: Create a USAJOBS account (if you do not already have one) at www.usajobs.gov.
Step 2: Create a resume using the USAJOBS resume builder or upload a resume into your USAJOBS account. Ensure that your resume demonstrates your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiates your responses to the occupational questionnaire.
Step 3: Upload any required documents into your USAJOBS account (must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX)).
Step 4: Click "Apply Online" and follow the prompts to complete the occupational questionnaire and attach any required documents. Verify that uploaded documents from USAJOBS transfer into the agency's hiring system. You will have the opportunity to upload any additional required documents in the agency's hiring system. Click “Finish” to submit your application.
NOTE: You may update your application or required documents at any time while the announcement is open by logging into your USAJOBS account, clicking on "Application Status," clicking on the position title, clicking "Update Application,” and following the prompts.
In order to receive consideration for this position, you must submit your complete application, including all required documents, by 11:59 PM Eastern Time on the closing date of the vacancy announcement. If the vacancy announcement has an application limit, we recommend that you submit your complete application at the time of initial application. We will not accept any required documentation after the closing date of the vacancy announcement.Agency contact information
FSA Human Resources
Phone
202-377-3936
Email
FSAHRActions@ed.gov
Address
EDUCATION-OFC OF FEDERAL STUDENT AID
830 First Street NE
Washington, District of Columbia 20202
United StatesNext steps
As an applicant, you may check your application status through your USAJOBS account at any time. We will also notify you via email of your application status at three key stages in the recruitment process.
1. Once the vacancy announcement closes, we will inform you that your application has been received.
2. After we review your submitted resume and supporting documentation, we will inform you if you are eligible and qualified, if your application was referred to a subject matter expert or panel of subject matter experts for further evaluation, and if you were amongst the most highly qualified candidates referred to the selecting official.
3. Finally, we will inform you if and when a selection is made.Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
- A resume demonstrating your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiating your responses to the occupational questionnaire
- A completed occupational questionnaire
If you are claiming selection priority under Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP), please visit:
CTAP: http://www.ed.gov/about/jobs/open/edhires/ctap.html
ICTAP: http://www.ed.gov/about/jobs/open/edhires/ictap.html
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
-
Federal employees - Competitive service
Current or former competitive service federal employees.
-
Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
-
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
There is a 100 applicant limit. This announcement will close once the applicant limit is reached.
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