Job description
ITIL Problem Management Consultant
- 071820
About Capgemini
For more than 50 years, we’ve been a dedicated partner to organizations around the world, helping them transform and manage their businesses.
A diverse collective of over 340,000 strategic and technological experts across more than 50 countries, we are all driven by one shared passion: to unleash human energy through technology.
As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society for a more inclusive, sustainable future.
About Infrastructure Services:
CIS portfolio of cloud infrastructure services includes a full spectrum of Cloud & Data Services, Employees Experience Services, Service Integration offerings, and Cybersecurity Services. All services are designed to work in combination with each other. Our unique approach to infrastructure connects solutions, services, and suppliers to implement integrated solutions across the IT supply chain, public and private clouds as well as legacy environments helping clients optimize their digital transformation journeys.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini
Job Title: Problem Manager 1 - ITIL Problem Manager
Location: Atlanta, GA
Travel: 25%
Job Description:
The problem manager is responsible for analyzing incident trends, identifying repeat incidents and determining where the application of problem-solving efforts will reap the biggest benefits for the organization. A problem manager works throughout the entire organization, leveraging other resources for knowledge, skills and assistance in the diagnostic process.
Coordination – Problem managers must understand the knowledge and skillsets throughout the organization, so they can determine which subject matter experts to engage on a problem. The problem manager is responsible for coordinating all aspects of problem diagnosis and resolution.
Communication – The problem manager maintains an overview of the problem queue, updating status and keeping the affected stakeholder informed of progress.
Facilitation – The problem manager should be a key member of any team created to manage a major incident and to facilitate data collection and analysis, leading to a long-term fix for the issue. This ensures a permanent solution is investigated at the same time as the incident team is trying to resolve the immediate impact.
What You Bring:
Required:
Problem solving, Risk Management, Process Improvement, Data Analytics
What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
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