Job description
Overview/ Job Responsibilities:
Sev1Tech is seeking an experienced ITSM/PMO Lead to work at the government site.
In this role, the ITSM/PMO Lead will play a leading role on a large, mission-enabling nation-wide team providing network infrastructure, platform, system, application, and cybersecurity services for a federal customer. The contract will encompass a wide range of tasks including but not limited to: PMO functions; Monitoring and Analysis as well as Incident Response functions that include cybersecurity; Network Infrastructure Tier 3; and Field Engineering Technical Services.
We’re looking for a program manager with a strong ITSM background to assist our customer in establishing and delivering NOSC Program Management Office (PMO) support services. Responsibilities include:
Minimum Qualifications:
Desired Qualifications:
About Sev1Tech LLC:
Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://www.sev1tech.com/careers/current-openings/#/ #joinSev1tech
For any additional questions or to submit any referrals, please contact: michelle.sexton@sev1tech.com
Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Want to work for a fun, fast-paced company that wants to make a difference in this crazy world?
Sev1Tech is seeking an experienced ITSM/PMO Lead to work at the government site.
In this role, the ITSM/PMO Lead will play a leading role on a large, mission-enabling nation-wide team providing network infrastructure, platform, system, application, and cybersecurity services for a federal customer. The contract will encompass a wide range of tasks including but not limited to: PMO functions; Monitoring and Analysis as well as Incident Response functions that include cybersecurity; Network Infrastructure Tier 3; and Field Engineering Technical Services.
We’re looking for a program manager with a strong ITSM background to assist our customer in establishing and delivering NOSC Program Management Office (PMO) support services. Responsibilities include:
- In coordination with the Program Manager and key customers, stand-up a PMO in accordance with industry best practices and standards (e.g., ITIV V4, CMMI, the SEI’s CERT Resilience Management Model, ISO) and federal guidance and standards (e.g., NIST, GAO, OMB, DHS and CISA).
- Plan and manage the conduct of a baseline assessment of NOSC capabilities.
- Align NOSC services and business processes to business practices identified in ITIL v4 (managing all of these practices and sub-processes for the NOSC), and also align these to the functions, categories, and sub-categories defined by the NIST Cyber Security Framework (CSF).
- In line with NIST SP 800-53 Rev. 5, DHS 4300A/B, and ITIL v4, propose, document, baseline, and manage a NOSC service catalogue and common control catalogue that provide tiered service support models.
- Organize and maintain resources needed for the delivery of PMO Support including the implementation of improvement capabilities, service delivery support, data analytics and performance metrics; knowledge management; response to data calls; acquisition support services; relationship and service management practice recommendations; communication services; project management services; and assistance for strategic network resilience and security.
- Develop, own, and lead the execution of the process development and improvement roadmap and projects
- Recommend and assist in establishing program performance metrics, data collection, and reporting
- Promote and oversee for consistency the application of agreed upon NOSC policies, processes, and SOPs
- Assist in defining and implementing a customer service satisfaction program
- Assess requirements for and advise on enhancements to or development of new Dashboard capabilities that provide customer visibility and insights into program progress, performance, and risks, and that support improved customer decision-making
Minimum Qualifications:
- BA degree
- 10+ years of experience in the IT government contracting industry
- In-depth understanding of ITSM models including ITIL V4
- Knowledge of federal guidelines and standards including NIST Cyber Security Framework
- Proven experience leading organizations in their ITSM-based process maturity and improvement journeys, with demonstrated successful outcomes
- Superior communication skills
- Ability to instill a culture of continuous improvement
- Experience obtaining buy-in on meaningful metrics to measure program performance
- Governance and change management expertise
- Experience developing and reporting on program performance metrics
- Understanding of technologies and tools that capture, integrate, and present performance data, including but not limited to ServiceNow
- Experience partnering with customer on strategic planning and roadmaps
- Experience playing a leading role in a PMO for a large IT program
- PMP certification
- ITIL certification
- DHS EOD eligible; active EOD preferred
Desired Qualifications:
- Experience on one or more DHS contracts
About Sev1Tech LLC:
Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.
Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://www.sev1tech.com/careers/current-openings/#/ #joinSev1tech
For any additional questions or to submit any referrals, please contact: michelle.sexton@sev1tech.com
Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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