Job description
Abrivia are currently recruiting for a Junior IT Helpdesk Administrator to join our client, a Global Insurance Group, based in Dublin City Centre.
The ideal candidate will have recently completed an undergraduate degree in IT Systems Software, Computer Science or Cloud Computing.
My client is offering an excellent benefits package along with 1 day a week in the office and up to 10 weeks a year fully remote.
Your Role
- Perform basic checks and analysis, escalating issues as required
- Provide regular updates and follow up on resolutions
- Creation and cessation of end user accounts
- Install, configure and support various computing equipment
- Handling moves and add-ons of desktops / phones
- Assist clients when onsite with technical queries
Your Skills
- A completed or near completed undergraduate degree in IT Systems Software, Computer Science or Cloud Computing
- Some professional work experience a plus but not essential
- Some experience and working knowledge of Windows 10, Windows Server 2012, Office 365, Adobe, SharePoint Online, Active Directory, OneDrive, Microsoft Teams, Azure Cloud, SandBlast CheckPoint, Duo Multi Factor Authentication, Sophos Antivirus, BitLocker
- Basic understanding of computer networks (TCP/IP, VPN)
- Familiarity with most common mobile operating systems (iOS, Android)
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