Mercer is seeking candidates for the following position based in our Cork or Dublin office (Flexible working options)

JustASK Administrator – Permanent

What can you expect:

JustASK is the contact centre for all members of all Mercer plans and also provides members with support for general pension queries as well as various client projects. The successful candidate will join the JustASK helpline as part of the Plan Administration Department. The JustASK team focus on educating and supporting members as they plan for their retirement, throughout their working life.

What you will be rewarded with:

We provide a highly regarded and competitive package:

• Competitive salary with annual review
• Up to 12% pension contribution
• Full healthcare cover
• Study Support
• Flexitime or flexistart
• Flexible working/potential to work from home
• Sports & Social clubs/Wellness Programme
• Paid annual leave and ability to purchase additional leave days
• Travel ticket/bike to work/dental are optional
• Subsidised canteen
• 35 hour working week

We will rely on you to:

• Provide helpline support for a number of Client Projects regarding Scheme Benefit Changes, handling member queries via telephone and email, as required.
• Assisting with day to day member pension plan queries over the phone and via email with the aim of resolving on first contact.
• Resolve general Defined Benefit and Defined Contribution pension queries, as well as plan specific queries and technical queries.
• Work with administration teams and consultants to follow up on queries not resolved in the first instance. Follow-up with admin teams, consultants and members to ensure closure and satisfaction.
• Refer members for Personal Financial Advice as appropriate and liaise with other colleagues to find a solution.
• Encourage members to go online via the Mercer OneView website to complete actions where possible (change contributions, investment choices, personal details) and help them understand how to access their personal retirement plan information.

What you will need to have:

• A working knowledge of pensions – both DB and DC
• Proven experience working in a call centre setting
• Excellent customer service and telephone manner
• An ability to adapt a communication style based on the member’s needs
• An ability to work in a dynamic environment
• An open attitude to learning new ideas/skills
• Be flexible and be committed to the success of the team

What makes you stand out:

• QFA Qualification / LIA Pensions Diploma preferred or working towards pensions exams

MERCER

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. In Ireland, Mercer employs over 500 employees in offices based in Dublin and Cork. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.me.mercer.com/. Follow Mercer on Twitter @Mercer.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing our Greater Good Policy.