Key Account Manager (Commercial Project Manager)
Full Time
Stamullin, County Meath
Posted
Job description
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
We are PCI.
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
Main Purpose of Job:
Manages designated customer projects and serves as primary relationship point-of-contact to ensure that goals and objectives are accomplished within prescribed time frame and budget while adhering to applicable regulations and protocol requirements. Supports maintaining exceptional client satisfaction and superior business performance metrics. Leads and plays an integral part in individual project success and provides PCI with a competitive advantage in long-term customer management.
Key Responsibilities:
- Serve as the primary customer contact for activities including sales order entry, order confirmation, and order dispatch.
- Track components to ensure all are on site to pick in good time before planned production.
- Monitor orders through the plant to ensure production is completed on time, and quality release is achieved as planned.
- Generate customer invoice/billing including supporting documentation.
- Monitor monthly sales, sales orders, and forecasts. Create sales v forecast comparisons as required.
- Manage stock within the customer portfolio (including supplying stock reports to customers).
- Manage customer expectations and general inquiries.
- Support customer visits to PCI.
- Maintain the relationship with the customer. Acquire a thorough understating of key customer needs.
- Lead any scope changes to repeat work where appropriate e.g., artwork updates / component changes.
- Maintain the ERP database - to include latest Technical Agreement, Service Level Agreement, Delivery / Address changes etc.
- Assist with customer Supply Agreements/Contracts during project development.
- Interpret and ensure compliance to purchasing authorization from the Supply Agreement.
- Review and approve internal customer-based specifications for packaging components and processes.
- Participate in and provide necessary information for Quarterly Business Review meetings as required.
- Utilize key software platforms to facilitate client data reporting and project status.
- Support other functions including quality calls and audits.
- Assist in quotation process for existing customers if required. Ensuring that any deviations from the Quoted process are highlighted to the Business Development team
- Be familiar with Technical and Commercial Agreements and ensure they are referred to when generating documentation for example Packaging Instruction Sheets.
Qualifications / Skills Required:
- Bachelor's Degree in a related field and/or 3-5 years related experience and/or training.
- Intermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs.
- Ability to speak, read, and write fluently in English as the business language.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Be able to interpret an extensive variety of technical instructions in math or diagram form and deal with several abstract/concrete variables.
Join us and be part of building the bridge between life changing therapies and patients.
Let’s talk future
Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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