Paul Smith is one of Britain’s leading independent design companies. We champion positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, ‘classic with a twist’ remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

We have an exciting opportunity for someone to join our Woodbury Commons team as Keyholder. You will assist the Management Team with achieving sales targets, assisting customers with selecting items, providing excellent customer service at all times and building good customer relations. This person will also assist with the opening and closing procedures of the store.

The Role:

• To assist with achieving set sales targets on a weekly basis.
• To maintain a high level of customer service at all times.
• To develop customers into loyal clients of Paul Smith
• To ascertain client information to ensure customer service records are up-to-date.
• To maintain client and customer data confidentiality at all times.
• To ensure that you receive and maintain a high level of product knowledge at all times.
• To ensure that a high level of housekeeping is kept to the Company’s desired standard, both on and off the shop floor.
• To have a good knowledge of the contents of the Employee Handbook and to ensure that the Employee Handbook is fully understood and followed.
• To be fully aware of the Company’s Health and Safety Policy.
• To attend relevant staff training as and when required.
• To maintain a good standard of appearance and to undertake to wear clothing allowance as provided by the Company.
• To assist in any stock, merchandise and housekeeping related duties as requested by the Management Team. This may include duties such as shop merchandising and up-keep, inventory and stock takes, receiving deliveries, the ticketing of merchandise and any other duties as outlined by the Management Team.
• To ensure that the shop is opened and securely locked and alarmed as required. This must be done, for security reasons, in the presence of a fellow member of staff.
• To open and close the register and balance out the tills as per company guidelines.
• Audits and approves register transactions in accordance with established policies and procedures.
• Communicates store priorities as determined by store management and delegates tasks to sales associates accordingly if store management is not present.
• Any other related duties that are outlined from time to time by the Supervisor, Assistant Manager and Shop Manager.

Essential Skills and Experience:

• Minimum 3 years’ experience of retail selling in luxury fashion
• Experience in providing excellent customer service
• Ability to work towards weekly sales goals
• Excellent verbal and written communication skills

Who you are:

• Passion for style, fashion and the Paul Smith Brand
• Interest and knowledge of current trends in music arts and culture
• Flexible and reliable
• Good team member, helpful, approachable and trustworthy

What's in it for you:

• Competitive sales commission scheme + hourly pay
• A generous seasonal clothing allowance
• Discretionary discount on Paul Smith goods
• Basic medical and dental insurance at no cost to you
  
• 401k plan with a 3% match
  
• Vacation, personal and sick days
  

At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognized and valued.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.