Lead Business System Analyst - ServiceNow
Full Time
Charlotte, NC
$96,700 - $161,100 a year
Posted
Job description
Lead Business Systems Analyst
The Lead Business System Analyst oversees the analysis of business and information needs in order to design optimal systems solutions. Working with limited oversight, this job reviews that designed system solutions are appropriate for business needs and consistent with the overall design of the organization's information systems architecture. This job is responsible for managing large projects and processes, while also coordinating efforts among the Business Systems team.
Key Responsibilities and Duties
Career Level
8IC
Required Qualifications:
The Lead Business System Analyst oversees the analysis of business and information needs in order to design optimal systems solutions. Working with limited oversight, this job reviews that designed system solutions are appropriate for business needs and consistent with the overall design of the organization's information systems architecture. This job is responsible for managing large projects and processes, while also coordinating efforts among the Business Systems team.
Key Responsibilities and Duties
- Provides solutions for IT and business management concerning the application of technology to business opportunities, planning and implementation of cross-functional applications.
Monitors feedback on the use of business applications, enhancing system productivity as needed.
Translates business requirements into application requirements, while working with all members of the team to execute the application successfully.
Reviews cost estimates of various system solutions and reviews project plans to provide input into decisions about prioritizing projects and allocating IT resources.
Monitors the efficiency and effectiveness of application operations and troubleshooting problems, as necessary.
Coaches and sometimes delegates work to lower level professionals.
- Bachelor's Degree Required
- 5+ Years Required; 7+ Years Preferred
- Physical Requirements: Sedentary Work
Career Level
8IC
Required Qualifications:
- Strong knowledge of ServiceNow data structures
- Strong knowledge of one or more ServiceNow capability sets, including ITSM (service management), ITOM (operations management), ITAM (asset management), ITBM (business management), Security Operations, DevOps & Risk Management and ServiceNow data structures
- Strong working knowledge of ITIL processes, such as Incident, Problem & Change management, and how those processes are dependent on the Configuration Management Database (CMDB)
Preferred Qualifications:
- Solid understanding of one or more agile methodologies such as (but not limited to) Kanban, Scrum, Scaled Agile, Test Driven Development and Behavior Driven Development.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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Company Overview
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our
Benefits Summary
.
Equal Opportunity
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law
here
.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email:
accessibility.support@tiaa.org
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