Job description
Lead Concierge Job Description
Lead Concierge
REPORTS TO: Regional Manager or VP of Radkin
SUPPORTS: Building Management
POSITION SUMMARY: Radkin the Premier Residential Services provider is seeking a professional individual with an amazing smile and superior customer service skills to train and service one of our luxury residential high-rises. This well-established high-rise requires a self-motivated individual to assist in handling requests from community residents, guests, and property management. The Lead Concierge should project a professional and friendly image that complements the property through appearance, performance, and service orientation.
SPECIFIC TASKS:
- Indirectly reports to High-Rise Management through Radkin.
- Assists with reviewing residential leases.
- Oversee the maintaining of updated/current homeowner mailing addresses, contacts, and e-mail addresses.
- Oversee the maintaining of updated storage and parking assignment log to be distributed periodically to all departments.
- Maintain inventory of office supplies and replenish stock as needed.
- Monitor and respond necessary communication from residents.
- Contractor insurance certificates maintained in a separate binder to be periodically checked for expiration of coverage.
- Scheduling of move-ins and deliveries.
- Work orders and maintenance requests are to be filled out and forwarded to Maintenance and GM for handling
- Maintain the office space in a tidy and orderly condition.
- File documents and related documents in respective files.
- Assist with the orientation of new homeowners and their transition onto the property.
- Becoming familiar with the governing documents and rules and regulations of the condominium and assisting with their enforcement.
- Maintaining a continuous line of open communication with the GM relating to matters of the operation, achieved through daily briefings.
- Performs other job-related duties as directed by the General Manager and Radkin.
- Maintaining a flexible professional approach and outlook to the ever-changing demands of the position.
- Maintaining accurate employee records, including hire dates.
- Prepares and coordinates a 24 hour, 7 days a week schedule.
- Monitors staffs’ performance and counsels as necessary.
- Ensures that concierge staff maintains a polished, professional appearance and demeanor.
- Trains and Supervises Concierge Staff.
- Prepares and submits corrected payroll to Radkin by due dates.
- Additional responsibilities as needed.
WHO YOU ARE:
Professional who keeps commitments.
Someone who enjoys working with a diverse group of people.
You exhibit patience, especially in difficult situations.
You are kind, intelligent and empathetic.
You are calm, poised and discreet.
You are committed to being a team player.
You value being on-time, accurate, and are motivated to do your best work.
WHAT YOU HAVE:
Previous concierge or customer service experience.
Genuine interest working in a residential setting.
A high level of confidentiality.
Have strong interpersonal and communication skills.
Comfortable using basic computer skills.
The desire to learn, and deliver excellent customer service.
Please submit your resume and we will contact you for an interview if we believe you are a fit for the property.
BENEFITS:
- Paid time off
- Employee referral bonus'
- Health insurance
- Uniforms provided (depending on location)
- Vacation time
- Flexible scheduling
Radkin
3415 Mercer Suite G
Houston TX, 77027
713-231-3676
www.Radkin.com
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