Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.

At Scripps Health, you will experience the pride, support, and respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

Join a winning team at Scripps Clinic Rancho Bernardo as a Lead, Patient Service supporting Administration. This position will help support, lead, and mentor a team of Patient Service Representatives that serve our patients at this clinic. Together, you’ll bring your expertise, compassion and excellence to all we do. The ideal candidate will thrive in a fast-paced environment, enjoy leading on the front lines, and be an example of world class customer service.

The Lead, Patient Service is responsible for the following, as well as other duties as assigned:

• Assisting with daily department operations including training, technical support, mentoring and performance management of staff.
• Performing quality audits and works towards assurance of consistency and standardization of procedures.
• Managing departmental resources and keeping abreast of current policies, practices and procedures and provide guidance to staff.
• Assisting in urgent situations requiring immediate decision making.
• Assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care.
• Providing department orientation and training.
• Providing feedback for consideration on staff annual performance evaluations, as well as input to leadership regarding job performance, improvement and engagement.
• Assisting in new employee hiring and timekeeping editing.
• Managing workflows and ensuring benchmarks are met and end of day reconciliation is accurate.
• Leading performance improvement projects and maintaining department productivity reports.
• Acting as the department manager/supervisor in their absence.
• Engaging in patient Check-in, Check-out, scheduling, and billing coordination.
• Communications with customers including clinical and non-clinical staff, physicians and leadership to assist in managing department operations.
• Providing appropriate resolution to patient service recovery.

This is a Full Time position (80 hours every two weeks) with a Monday – Friday schedule, located at Scripps Clinic Rancho Bernardo.

Required Qualifications:

• One year of Customer/Patient Service experience in a healthcare setting.
• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems as well as able to adapt, prioritize and meet deadlines

Preferred Qualifications:

• Two years of Customer/Patient Service experience in a healthcare.
• Previous training experience and leadership skills.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.