Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Description Summary

**This is a home-based position with some travel. Candidates must live near a U.S. airport supporting flights by major commercial air transportation carriers.**

The MedKeeper project manager (PM) plans and coordinates the implementation of the MedKeeper suite of solutions. The PM works with project teams which include staff from BD and the customer, working in harmony with each other toward the common goal of an on-time, successful solution implementation. Activities include implementation project management, product installation, workflow and system design, configuration tasks, customer training, support, general customer relationship and partnering activities. The PM should possess obsessive attention to detail, exceptional organization skills and problem-solving ability. The PM is a mentor for both customers and internal team members.

MedKeeper creates cloud-based applications to help health care professionals better manage pharmacy processes and IV cleanroom workflows. MedKeeper has been named the KLAS Category Leader for IV Workflow Management year over year since 2017 as well as “Top Vendor-In-Use” by Pharmacy Purchasing and Products (PP&P) for its PharmacyKeeper Verification application in 2020.

MedKeeper is a part of the Becton, Dickinson & Company (BD) portfolio of connected medication management solutions. BD is one of the largest global medical technology companies and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for health care providers. BD and its 70,000 employees have a passion and commitment to help enhance the safety and efficiency of clinicians' care delivery process, enable laboratory scientists to accurately detect disease and advance researchers' capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.

Specific Duties, Activities and Responsibilities

Responsibilities:

• Plan, kickoff and document all aspects of the project

• Define (with client sponsors) project scope, goals and deliverables

• Build custom modules based the customer’s feedback, workflow and processes.

• Coordinate with other BD associates to achieve project landmarks

• Conducting technical meetings with clients, and providing written and verbal communication between the internal and external teams

• Create, manage and maintain project plans, while holding customers accountable to identified timelines

• Monitor, report, and present progress of the project to all customers

• Responsible to assist in client retention strategy

• Help clients integrate our product into their routine processes

• Assist end users with question and problems during business hours and during rotating on-call responsibilities

• Act as a liaison between the client, integration and development teams to assist in resolving complex issues

• Provide on-going account customization and support

• Develop status reports of current implementations

• Develop proficiency in troubleshooting client issues & identifying appropriate resources to resolve problems efficiently

• Establish and implement operating procedures for product implementation and customer support to improve customer satisfaction

• Collaborate/provide guidance to other project managers when necessary

• Facilitation of conference calls and customer meetings for BD product implementations

• Establish rapport with customers that is conducive to long-term business relationships

• Provide team support and product information on BD products as assigned by manager

• Mentors team members to ensure product and process competency

• Must be able to manage complex customer teams, gain consensus within teams and deliver concise and consistent communication

• Guides the review of customer site assessment and facilitates project design and implementation of BD products and technologies.

Knowledge, Skills and Abilities

Technical:

• Demonstrates expert knowledge of hospital/IDN level pharmacy/clinical workflow processes, hospital formulary build, hospital & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory

• Completes pharmacy and clinical pre-implementation assessments and future state design

• Ability to interact and guide diverse cross-functional teams

• Demonstrates expertise of established BD product implementation methodologies and tools or equivalent industry standards

• Must be detail oriented, able to multi-task and the ability to implement complex multi-site projects consistent with established company and customer objectives.

• Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across large hospital and IDN level health systems.

• Demonstrates advanced problem solving, troubleshooting and system consultation as it relates to pharmacy workflow and standard process considerations and health system standardization.

• Installs and supports BD Medical Systems Dispensing software.

• Mentors team members on products, best practices and customer education.

• Expected to act as a customer support resource when vital.

• Expert with BD Medication Systems Dispensing products.

Administrative:

• Coordinates client resources and assign project tasks

• Ability to actively lead projects

• Timely completion of internal company documentation

• Timely completion of project documentation

• Determines work priorities

• Possess excellent organizational skills with the flexibility to readily adapt to change

Qualifications:

• Bachelor's degree preferred or equivalent education and work experience

Experience or Equivalent:

• A minimum of three years of hospital pharmacy experience is required. Significant IV clean room experience is required. Experience in relevant technology (e.g., BD Pyxis IV Prep, MedKeeper’s PharmacyKeeper, etc.) is preferred.

• Working knowledge of hospital and pharmacy information systems (e.g., Epic, Cerner, Meditech, etc.) is required

• Deep knowledge of hospital pharmacy workflows is required

Minimum certifications required:

• Pharmacy Technician

Physical:

• Must be able to lift a minimum of 40 lbs. This position may involve pushing, pulling, stooping, bending and lifting.

Work Environment:

• Travel may range from 40-60% with overnight travel

• Position requires flexible working hours, including some nights and weekends

• Ability to work independently from home office

• Must possess and maintain a valid driver's license and meet BD's auto safety standards

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

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