Job description
Summary: The Learning Management System (LMS) Coordinator is responsible for providing support in course creation, reporting, and administration of our learning management system (LMS). This position is a primary point of contact for employee inquiries, providing support, and ensuring accuracy of record keeping for learning events and employee's student histories. The LMS Coordinator also supports logistical coordination including calendar management, scheduling travel, meeting/event planning, creating, or modifying business documents, and importing information in expense reports. This position performs various duties geared toward maximizing the organization's learning environment and training compliance.Responsibilities:
- Provides day-to-day support for ongoing operation, maintenance, troubleshooting, and data entry in the learning management system (LMS). Identifies, creates, and tracks training for multiple departments and locations. Coordinates audiences, training, courses, documents, and curriculum. Develops, runs, and distributes reports as scheduled or upon request by management and/or for audit use. Assists LMS Administrator with inputting content into the LMS using pre-determined organization's structure and naming conventions and monitors system performance, utilization, and system configurations to ensure uninterrupted operations and proper access for end users. Resolves identified LMS issues independently or by escalating to partners as needed. Prepares status reports on system usage, compliance, and task completion, including focusing on past due courses and communicating to all levels of employees to bring awareness and work towards completion. Operates as primary for all LMS activities in the absence of an LMS Administrator.
- Responsible for maintaining the Company's University inbox; responding to customer needs/requests; sending communications to the company; identifying any gaps in employee understanding and providing insight on potential training needs. Plans or establishes new procedures independently to resolve customer issues.
- Ensures effective logistics including partnering with the Training Team to support training events and ensures all courses run smoothly; provides support for organizing, filing, and archiving training rosters; setting and breaking down training rooms; ordering supplies and food; preparing materials; and ensuring that any customer issues are resolved appropriately. Tracks and records classroom and online training rosters.
- Assists with researching educational content, emerging technologies, and training activities. Reviews multimedia content and documents. Assists in developing multimedia training and reviews multimedia products created, as needed.
EDUCATION/EXPERIENCE/CERTIFICATION/LICENSURE
- High School Diploma or equivalent (G.E.D.).
- Bachelor's degree in business, organizational development, training, or related field preferred.
- Two (2) years of learning management system and customer service and/or administrative coordination experience including LMS usage and functionality; assisting customers who utilize an LMS; data entry and formatting of documents and spreadsheets.
- Advanced proficiency in Microsoft Office Suite. Office 365 experience preferred.
- Experience with webinar software and e-learning platforms preferred.
- Real estate, property management, construction, maintenance, or financial services industry experience preferred.
#CB
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