English Village; 208 unit Multi-family Residential Community - Indianapolis, IN

Who we are

With properties across the Midwest, West, and Southeast, joining our team is a great opportunity to grow in the multi-family industry!

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held (“B&H”), we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. You must be ready to show up every day with a true passion for people and learning. Every leader has an exciting opportunity to profoundly impact our Purpose, “Enhancing Lives by Transforming Communities”, and turn it into reality. Are you up for the challenge?

What we offer
Benefits and Compensation:

• Rental discounts at Birge & Held properties
• A generous PTO policy, in addition to 13 paid holidays (including your birthday and a floating holiday!)
• A collaborative, progressive, team environment and opportunities to pursue professional development
• Paid parental leave for birthing and non-birthing parents
• Competitive compensation, including 401k match and medical, dental, vision and life insurance for eligible employees
• Opportunities to make a difference in a growing and highly productive company

The role

The Leasing Manager is responsible for leading and guiding their property’s leasing team. The Leasing Manager builds a marketing plan, analyzes data, assigns sales training, sets sales and renewal goals and mentors the members of the team to meet and exceed performance expectations. We are looking for a Leasing Manager with a proven track record in sales and customer service to help us with the leasing process.

What you will do

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments
• Manage and oversee the leasing team to ensure occupancy, leasing and financial goals are met
• Ensure that all property phone calls, voicemails and emails are responded to regularly by leasing team
• Respond in a timely manner to all prospects and leads to convert to on-site appointments
• Schedule, coordinate, and conduct unit showings with prospective tenants
• Meet with new prospects and provide expert information on our product offering in a kind and helpful manner to try to win the business of new tenants who meet our property criteria
• Generate new leases
• Initiate creative strategies to build positive buzz about the apartment community; partner with nearby businesses, attend local events
• Build and maintain beneficial business relationships, through successful execution of the property’s outreach plan
• Ensure the property’s curb appeal and vacant units are show-ready to tour and demonstrate our property offerings to provide a positive customer experience
• Lead social media initiatives to connect and engage residents; post announcements, photos, updates, and event information
• Hold team members accountable to shop the competition routinely and actively address any areas for improvement against shop feedback
• Coach and encourage all leasing associates to meet and exceed their monthly leasing targets
• Complete daily checklist
• Report all property deficiencies to Community Manager
• Respond to, and maintain constant communication regarding any work orders
• Process applications and gather the verifications that support the application process and prepare the move-in paperwork
• Administrative duties and projects as assigned by Regional/District and Community Manager

What you will need

• Organize and attend resident social events
• Knowledgeable about the market from a product, pricing and occupancy perspective
• Interact with all residents, staff, clients and vendors in a professional and courteous manner
• An understanding of Fair Housing
• Very strong organizational and sales skills
• Strong oral and written communication skills
• Ability to build and maintain relationships with others
• Strong computer and phone skills

Education and Experience:

• Previous sales and customer service experience is beneficial
• Experience within the apartment industry is preferred
• Able to multi-task and prioritize
• Exhibit strong attention to detail
• Able to perform at high levels in fast paced work environment and successfully adapt to changing priorities and work demand

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

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