Job description

AmeriCash Loans, LLC is a fast growing financial institution with a great opportunity available in our corporate headquarters in Des Plaines, IL. We're looking for an ambitious, career-minded individual. We offer:

• UNCAPPED Bi-weekly bonus opportunity
• Generous PTO policy
• Great team environment for a company that prefers to promote from within

The Lending Services Associate is responsible for developing strong customer relationships with online customers and meeting aggressive sales goals. Successful candidates must be professional, reliable, and possess excellent communication skills both oral and written.

Daily responsibilities include but are not limited to:

• Handle high call volume (inbound/outbound) and communicate directly with customer either by telephone and/or electronic methods.
• Utilize different computer programs simultaneously to obtain, verify and accurately enter customer information in order to process loans
• Accurately process payments/payoffs
• Initiate successful collection calls for loans that are in and/or near default
• Enhance customer experience with a high level of customer service
• Maintain knowledge of all loan products and changes that occur through process improvement
• Establish and maintain positive working relationships with all customers (internal/external) and coworkers
• Respond and follow up to all customer inquiries and pending items in a timely manner and resolve questions and issues
• Ensure that all work is in compliance with Federal and State law and AmeriCash policy and procedures
• Act in the first contact capacity

Requirements:

• Recent banking, sales, consumer finance or customer service experience
• Ability to communicate effectively, prioritize tasks, organize, negotiate and make important decisions
• Strong working knowledge of relevant computer software including Microsoft Office and ability to work within more than one program simultaneously
• Must possess thorough knowledge of basic math in order to handle and compute financial transactions
• Must be able to handle multiple projects at one time and meet deadlines
• Must be a team player with a strong work ethic and outgoing positive attitude
• Work well in fast paced environment
• Must possess the ability to use discretion in the controlling of confidential

Compensation

• Competitive starting salary
• Health, Dental, Life, Disability, Accident, Critical Illness
• Option to participate in 401(k)
• Paid vacations and holidays
• Opportunities for advancement due to rapid growth of the company

Hours are Mon- Fri 11am - 8pm; rotating Saturdays 9am - 5pm

Pay: $16.00/hour + UNCAPPED Bi-weekly Bonus Opportunity!

Job Type: Full-time

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Des Plaines, IL 60018: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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