POSITION SUMMARY

• Ensure Service Standards are being delivered consistently.
• Responsible for inventory controls, supplies and equipment in the laundry room and the accommodation stores.
• Responsible for laundry operational procedures.
• Report defects of the machines to engineering department.
• Receive and prepare all linen delivered from the selected company; comparing with the delivery dockets and recording any discrepancies
• Ensure that there will never be a shortage of clean linen to floors.
• Keeping a record of damaged and reject linen/cost control of such items
• To ensure that the valet service is open and operating at the specified times throughout the week.
• Ensure that all guest laundry and dry cleaning is collected, checked and dispatched on time and the correct control procedures are in place.
• To check all items sent out for laundry and dry cleaning are checked and returned to the appropriate guestroom.
• To collect and issue all associate uniforms and ensure they are kept in good condition and complete repairs when necessary.
• Ensure all associate uniforms that are returned from the laundry are stored carefully and strict control is maintained. Input all deliveries into system provided.
• Ensure that all paperwork is carried out and is up to date.
• Deal with guest and associate queries.
• Ensure full handover is made to the PM accommodation supervisor and the afternoon team
• Ensure all standard operating procedures and standards introduced are controlled and adhered to
• Responsible for ensuring all floors are swept & washed after each shift, all items are placed in order on shelving; corridors are kept clean and tidy to include the laundry, linen & uniform rooms.
• Perform any reasonable task as requested by management.
• To ensure all health and safety procedures are adhered too.
• Complete required housekeeping paperwork.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely.
• Enter and locate work-related information using computers.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.