Job description

TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

TMC Offers:

• Competitive Salary
• Comprehensive Benefit Package
• 401(k) Plan
• Employee Ownership - ESOP!

TMC Transportation has an immediate full-time opening for a Load Planner working out of our office in Gaston, SC.

Monday-Friday 8am-530pm

PRIMARY FUNCTION:

The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.

DUTIES AND RESPONSIBILITIES:

· Develop and maintain relationships with customers

· Obtain and upkeep driver and company productivity goals are being met

· Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks

· Ability to maintain assigned territory of customers

· Maintain and log pre-booked freight that cannot be immediately assigned

· Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area

· Research and resolve customer inquiries and problem

· Effectively communicate with customers, sales, fleet managers, and other internal personnel

· Participate in total quality management and process improvement teams

· Utilize web-based technology to gather and track operation data

· Enter customer data and shipping instructions into a computer database

MINIMUM QUALIFICATIONS/EXPERIENCE:

· Four-year degree, preferably in Transportation and Logistics and/or relevant experience

· Fluent in keyboard proficiency and 10-key

· Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill

· Strong customer solicitation skills

· Excellent interpersonal skills

· Ability to function in a fast-paced work environment and tolerate stress

· Ability to write routine reports and correspondence

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

· Must be able to sit and use a telephone and computer simultaneously for extended periods of time

· Must be able to speak and hear clearly in a high volume telephone environment

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Gaston, SC 29053: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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