Job description
Position Summary:
Provides management oversight and direction for all non-clinical day to day operations of the affiliated practice with a focus on operational efficiencies within approved budgets. Recommends and implements process improvements. Must be able to prioritize and multi-task duties required by multiple physicians. Possesses knowledge of physician practice front office including patient registration, appointment scheduling, medical records storage and retrieval, supply requisition and inventory control. Oversight of billing, accounts receivable pre-certification and and collection processes. Integrates physician practice business operations with overall St. Francis Physician Services, Inc., strategies, mission and vision. Provides value-added management plans and services to physicians and their practice environments by proactively developing business by building positive relationships with referring and potential referring physicians. Models and develops patient focused culture. Fulfills position responsibilities and expectations by coaching, developing and empowering direct reports. The position focus is the achievement of outcomes such as demonstrated improvement in practice financials, physician productivity, patient satisfaction, employee engagement, and regulatory compliance. May manage multiple locations.
Minimum Required Qualifications:
Two to three years of formal training beyond high school in business school, clinical area or college or equivalent combination of education and physician office experience preferred. College graduate desired.
Working knowledge of medical office operations, financial management of small business, coding and billing activities and computerized software products. Must be able to command a reasonable knowledge of medical terminology, anatomy and physiology. Possess financial management skills in order to focus on cost containment and optimal reimbursements.
Position Responsibilities:
Manages non clinical staff in a manner that promotes optimal physician productivity, safe and efficient patient care in a cost effective manner, achieves optimal patient satisfaction and engages employees to perform at their highest level. Insures practice operations are performed in a manner consistent with the Bon Secours mission and values.
Maintains strong relationships with Practice Operations Manager, Director of Practice Management and Director of Finance, Accounting and Reimbursement, keeping appropriate parties informed of practice operations.
Manages operational budget for direct reports and reviews and addresses variances with Practice Administrator.
Provides support to Billing and Reimbursement Supervisor to ensure practice meets or exceeds AR benchmarks.
Maintains adequate staffing levels for all aspects of the non clinical practice; initiating recruitment, selection of candidates, and reduction of turnover within staffing budget.
Provides on-site and direct leadership and management of direct reports.
Works cooperatively with other area supervisors to ensure smooth total daily operations of affiliated practice.
Visits referring physicians and practices to determine ways and means of serving needs and increasing business development by meeting and or surpassing requirements of referring offices.
Guides annual patient satisfaction surveys and employee engagement surveys at physician office site. Develops and implements process for responding to patient and employee concerns and issues in conjunction with Administrator and Director of Practice Operations.
Guides continuous performance improvement plans and processes within non clinical areas.
Insures proper documentation in patient medical record for services provided by physicians and clinical staff members and insures that HIPAA privacy and security standards are met.
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
- Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
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