Job description

If so then this role may be for you. As Manager – Customer Success Representatives, your mission will be to lead a team that will manage key client relationships. You will play a crucial role in helping customers drive value through their usage of our core platforms and products. You and your team of account managers will work closely with clients to identify their needs. You will develop strategies to grow the company’s recurring revenue base and ensure that the team is providing high-quality, cost-effective services.

Job type
Full-Time, Permanent contract

Qualifications
Bachelor's Degree in appropriate field of study or equivalent work experience

Location
A hybrid blend of remote work within Ireland or the UK

Required experience
5+ years of experience in account management or other sales related roles, two years of which involved managing a team

Life at Cora
What is it like to work at Cora? Here’s what our team has to say:

Responsibilities
As Manager – Customer Success Representatives at Cora, you will oversee the team that acts as the point of contact between our company and our clients to help solve problems and achieve business goals. More specifically, you’ll get to:

• Have ownership of the account management and client renewal process
• Serve as the lead point of contact for all clients while building and nurturing trusted, long-lasting relationships
• Collaborate with our sales, marketing, product development and delivery teams to ensure the client is served appropriately
• Develop strategies to grow existing accounts and ensure quality and cost-effective services
• Gain a deep understanding of the client’s needs and what they expect from our company
• Develop tactics that will deliver the most appropriate products or services
• Use your outstanding communication skills to present to and influence key stakeholders in our company and with clients
• Develop and coach your team of Customer Success Representatives and oversee key accounts
• Forecast and track key account metrics, such as:
• Exceed CRR – Customer Retention Rates
• Optimize CLTV – Customer Life Time Value
• Increase ARPA – annual revenue per account
• Improve NPS – net promoter score

• Increase Adoption Rates of licensed accounts and users
• Monitor and analyse customer’s usage of our product
• Liaise between the customer and internal teams

Requirements

• Proven account management experience in a SaaS environment
• Team leadership skills to lead, develop and manage a team of account managers
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Bachelor’s Degree in appropriate field of study or equivalent work experience
• 5+ years of experience in account management or other sales related roles, two years of which involved managing a team
• Deep digital understanding
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Strong commercial experience and business acumen

Benefits

• You will be rewarded with a competitive compensation package
• We offer flexible working, life insurance, pension, and health cover.
• We have progressive learning and development policies and every Cora employee is granted an annual allowance of €3,000/£3,000 and five days per annum to focus on professional development.
• We encourage team events, run wellness initiatives, and are committed to our local community and local charities.
• Opportunities to travel are available for those interested in seeing more of the world while also working to deliver for our clients.

How to Apply
To apply for this role please submit a copy of your CV via our BambooHR page (although the location is listed as Bedford the form can also be used for Irish applications. If you have any questions about the role, feel free to contact us at careers@corasystems.com, or on any of our social channels. This position is open only to candidates eligible to live and work in Ireland or the UK.
Note:_ Cora Systems do not require the assistance of third-party recruitment agencies at this time._
About Cora
Our story:
Founded in Ireland in 1999, Cora has long since established itself as a global leader in enterprise project and portfolio management software solutions. We partner with global organizations and government agencies to supercharge their journey from strategy and planning to execution and delivery.
Our culture:
At Cora, we put our customers front and center. We take ownership and we take personal initiative to bring about positive results. We grow and develop ourselves and our colleagues.
We have a positive, can-do attitude. We are ambitious, with contagious energy and a collaborative spirit. We treat everybody with respect, always. We are curious, we step off the path and defy convention. Above all else, we insist on being true to ourselves.
Visit our Careers page to learn more about life at Cora – much more than just a job

Job Types: Full-time, Permanent

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