Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

As part of the Learning Leadership Team, the Facilitation & Coaching Manager oversees a learning portfolio that includes onboarding/capability building programs, on demand learning and role-specific continuous learning. The team is charged with training new hire team members to execute Grainger's service brand through successful customer experiences, accelerating team member growth through role transitions, and strengthening current team members skills as measured by learning, behavior, and performance metrics.

You will report to Senior Manager, NA CSC Training. This hybrid role can be based in any of our customer contact centers located in Lake Forest, IL, Janesville, WI, Tempe, AZ or Waterloo, IA.

• Manage a team of Learning Delivery Consultants across the organization.
• Oversee virtual and face-to-face facilitation standards for team members and extended resources across a broad range of live learning environments including virtual to and face-to-face
• Champions standards, processes, and tools that drive high-quality consistent learning output and establishes strong connection points including clear handoffs and standard artifacts with other Learning team members and Managers, Coordinators and partner groups
• Manage disciplined resource staffing process to deliver high-quality work output along with growth of individual team members' capabilities.
• Collaborate with Learning Leadership Team to increase impact of overall learning portfolio and to evolve the learning roadmap incorporating a clear understanding of the needs of our customers and the team members we serve.
• Supports stakeholder alignment and communication with key business leaders most typically in partnership with Learning Leadership.
  
  

• Bachelor's degree in Business, Human Resources, Organizational Development, Education, Adult Education, or related fields is required. Continuing Education learning certifications desirable.
• 7+ years serving as a leader across multiple learning areas of practice with experience operationalizing and scaling.
• Minimum 3 years Supervisory experience.
• Proven process improvement experience (analytics, problem-solving, and decision-making skills) in order to drive results. Demonstrate excellent communication and organization skills, employee development skills, and team building.
  
  

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

• Medical, dental, vision, and life insurance plans
• Paid time off (PTO) and 6 company holidays per year
• Automatic 6% 401(k) company contribution each pay period
• Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
• A comprehensive set of emotional, financial, physical and social wellbeing programs
  
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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