Who we are?

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Sound like the place for you?

This role will be supporting the US East Coast, with preference of location being Philadelphia, PA, New York, NY or Charleston, SC. We offer a hybrid work schedule where it makes sense to do so.

Business Need / Purpose of Role

The Marine Services Manager reporting to the Area General Manager, is responsible of driving the implementation of regional and groupwide projects linked to enhanced Service Delivery. This is a multi-faceted role requiring the ability to coach and mentor to balance strategy and execution while leading a team across an area to achieve Operational Excellence. Achieving the desired results requires developing a team, setting a positive and rewarding culture.

Objectives & Measurement – Key Responsibilities

Service Delivery

• Coaching an area on customer service and working as one unit to address customer’s needs
• Act on escalated customer service matters finding optimal solutions
• Leading a team across the area, motivating, empowering, and delegating in a transparent environment
• Ensure that HSSE regulations are understood, fully incorporated and implemented effectively

Operations

• Guide projects from concept through implementation, interacting with vendors, customers, and corporate leadership
• Participate in recruiting to identify and evaluate employees and internal/external candidates for promotion and hire
• Set clear goals and expectations for team. Measure performance, provide feedback, and hold leaders accountable
• Create an effective / cohesive team and develop talent across the region in partnership with Human Resources.
• Network with other leaders across the company to solicit and share updates and other critical information
• Actively drive dialogues across offices to ensure that goals are being achieved

Financial

• Participate in development of long-term strategies to streamline processes, optimize service, and improve customer experience
• Deliver business growth, engagement and client satisfaction targets for our clients and partners

Knowledge, Skills, and Abilities

• Significant operational experience in the shipping industry, with the ability to run a cost-efficient operation across a large geographical area.
• In depth understanding of port agency operations and market dynamics of the shipping industry.
• Excellent understanding of Quality/Compliance & HSSE regulations.
• Excellent work ethic and proven grounding of discretion and confidentiality.
• Excellent organizational and analytical skills including ability to prioritize and coordinate multiple competing priorities.
• Excellent verbal and written communication skills, with the ability to convey issues in a clear, concise and effective manner.
  
• Ability to lead strong cohesive teams, and to improve individual capabilities through mentorship and training.
• Ability to establish and maintain good relationships with internal and external stakeholders at all levels
• Quick thinking and comfortable in working in a fast-paced environment where each day brings new challenges.
• A self-starter; happy to pitch into the day-to-day where necessary.
• Proven ability to implement and manage change.
• Inspirational leader and effective team player, experienced in facilitating collaboration and change in complex organizations.
• Must possess an advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.

Education, Qualifications, Certifications, and Licenses

Education/Experience:

• Bachelor’s degree in Maritime Administration, Business Administration, or related major from a public or accredited private academic institution desired.
• Advanced degree preferred.
• 7+ years of Maritime industry with experience in a shipping / port services environment.
• 3 - 5 years of supervisory or management experience required.
• Expertise in international, federal, state and/or local laws, rules and regulations for operations and security (USA & IMO).

Licenses:

• Expected to travel around specific port/terminal locations and surrounding areas and must possess their own reliable transportation, a valid "non-expired" state drivers' license, and vehicle insurance coverage.
• Once selected for employment, federal regulations require that the applicant must either undergo a federal background check as part of the Transportation Worker Identification Credential (TWIC) program or already possess a TWIC. The TWIC must be obtained within 30 days of appointment and be maintained for the duration of employment. For further program information, visit: https://www.tsa.gov/for-industry/twic

Travel:

• Travel throughout the area on a regular basis, taking the necessary leadership initiatives to be accountable for ensuring that the operations businesses are meeting the QHSSE standards, operating safely, delivering the agreed business results and meeting customer and stakeholder expectations.

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - We’ll help you set big goals and exceed them.
• Competitive salary package and performance-based bonus scheme
• Premium medical health insurance coverage
• Work with talented, committed, and supportive teammates.
• Value Award celebration events

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We're looking for people who are ready to take on the most significant challenges of their careers.

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!

#ISSthebiggerpicture

Inchcape Shipping Services is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.