Job description
CVS Media Exchange is hiring a Marketing Ad Technology Operations - Lead Director who will report to the Executive Director, Operations.
CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.
In this position, you will lead technical support for CMX’s Ad Technology suite. As a seasoned ad technology professional, you will drive operational efficiencies through a variety of techniques including but not limited to onsite tagging strategy, new product launches, and technical issue resolution in order to drive scale to meet CMX’s revenue goals. You will operate as a player-coach leading a team responsible for technical ad integration and support. You will report to the Executive Director, Operations, partnering closely across CMX Product, Partnerships, and Activation and CVS Digital.
Responsibilities include but not limited to:
This role is work at home flexible. It can be based remotely in the U.S. or near one of our Corporate Hubs. If you are commutable to one of the following Corporate Hubs, you must work in the office 2 or more days a week: Wellesley, MA, Woonsocket, RI, Hartford, CT, Buffalo Grove, IL, Northbrook, IL, Scottsdale, AZ, Irving, TX, or New York, NY.
Pay Range
The typical pay range for this role is:
Minimum: 100,000
Maximum: 227,000
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit
Required Qualifications
Preferred Qualifications
Education
Bachelor’s degree or equivalent (HS Diploma and 4 years of experience) required
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.
In this position, you will lead technical support for CMX’s Ad Technology suite. As a seasoned ad technology professional, you will drive operational efficiencies through a variety of techniques including but not limited to onsite tagging strategy, new product launches, and technical issue resolution in order to drive scale to meet CMX’s revenue goals. You will operate as a player-coach leading a team responsible for technical ad integration and support. You will report to the Executive Director, Operations, partnering closely across CMX Product, Partnerships, and Activation and CVS Digital.
Responsibilities include but not limited to:
- Build and oversee team of operational resources responsible CMX Ad Technology
- Identify and implement process and workflow improvements for Ad Tech and Ad Operations
- Responsible for testing new product releases and verifying core functionality and features for existing business are operational
- Work closely with leaders across the product, data, and business teams to influence the product roadmap and CMX strategy
- Document and train any changes in process to Ad Operations and Ad Tech
- Perform administrative duties in Google Ad Manager and other internal platforms
- Establish various business processes and policies in relation to CVS ad inventory management
- Technical escalation for troubleshooting to support issues related to ads support, establish and oversee ticket management system
This role is work at home flexible. It can be based remotely in the U.S. or near one of our Corporate Hubs. If you are commutable to one of the following Corporate Hubs, you must work in the office 2 or more days a week: Wellesley, MA, Woonsocket, RI, Hartford, CT, Buffalo Grove, IL, Northbrook, IL, Scottsdale, AZ, Irving, TX, or New York, NY.
Pay Range
The typical pay range for this role is:
Minimum: 100,000
Maximum: 227,000
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit
jobs.CVSHealth.com/benefits
Required Qualifications
- 6+ years cross-functional leadership experience
- 8+ years experience in Ad Operations, Ad Technology or Media Operations
- 5+ years experience using Google Ad Manager and other ad serving platforms
- 3+ years experience working with Product and Engineering teams
- 2+ years experience with ticketing / issue management systems
- 2+ years with Adobe or CMS platforms
- 1+ years experience with Search API and other search platforms
Preferred Qualifications
- Experience with DOOH and Audio
- Experience with Video and CTV advertising
- Retail media experience
- A self-starter, who is extremely detail oriented comfortable taking ownership of projects and functions
- A team player who participates and leads discussions, sharing best practices and knowledge with team members
- Strong sense of ownership, urgency, and drive.
- Proven track record of managing and scaling high performing teams
Education
Bachelor’s degree or equivalent (HS Diploma and 4 years of experience) required
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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