Job description

Title: Cause Marketing Administrator

Duration: 3 Months

Location: Local to MN (Onsite Tuesday and Wednesday)

Job Summary:

Cause Marketing Administrator is responsible for day-to-day administration, internal & external correspondence, and related CMS activities supporting the company's cause marketing activities related to its national partnership with Children’s Miracle Network Hospitals.

Responsibilities:

Cause marketing management and support (40%)

• Manages, maintains, and organizes sensitive data related to cause marketing efforts

• Designs & produces reports as needed to update leadership & charitable partners

• Leads effort to continually refine data management processes, tools, and procedures

• Manages day-to-day data entry as needed

• Maintains and updates all applicable records and contracts

Cause marketing program quality and performance (35%)

• Serves as the primary point of contact for DQ franchisees regarding cause marketing/fundraising initiatives

• Leads effort to follow up with franchisees and resolve issues related to donations with support from a cross-functional team. Leads execution of Miracle Treat Day follow-up donation communications and remittance requests

• Escalates issues as needed to cross-functional team

• Manages cause marketing inbox and resolves open tickets and inquiries

• Codifies and maintains updated processes and best practices

• Manage administrative and procedural issues and opportunities with DQ partners

Content Manager (25%)

• Maintains content presented on websites to achieve business goals

• Creates, edits, posts, updates, and cleans up outdated content

• Collaborates with businesses to keep content fresh, informative, and appealing

• Adheres to quality standards by proofreading and testing

• Maintains ADA standards for web content

Requirements:

• Proficiency with Microsoft Office Suite products, specifically Excel

• Proven work experience in an administrative role with a customer service component

• Good organizational and time-management skills

• Proven ability to work within and maintain established procedures and protocols

• Capable of managing scenarios in need of conflict resolution on the occasion

• Excellent communicator, written and verbal

• Able to collaborate with the business and technical members

• Proven work experience as a content manager

• Basic technical knowledge of HTML and web publishing

• Strong attention to detail

Preferred Requirement:

• Hands-on experience with content management software such as SharePoint and Sitefinity

Job Type: Contract

Salary: Up to $31.00 per hour

Schedule:

• 8 hour shift
• Day shift

Experience:

• Microsoft Excel: 3 years (Preferred)

Work Location: In person

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